Greg Watkins Email & Phone Number

San Jose, Ca, Us

Sunnyvale, California, Us

Helping to build out the customer success playbooks and journey's for 1000+ Tier 3 enterprise customers. Shaping and creating the CS community to help scale the 1:many account approach to focus on customer journey orchestration, results achievement, increased adoption, decreased churn, and ultimately improve NDR over the long term.

Foster City, California, Us

Promoted from team lead role, now managing a team of 8 CSMS (half hybrid, half remote/ in office)Responsible for managing a book of business worth XX Million ACV, and 300+ customers and growing (largest individual team of CSMs team at Tipalti)Own and responsible for team upsell quota, 98% logo retention, customer advocacy/loyalty and $$$ in X-sellConduct weekly team huddles, forecast calls, & 1:1’s, set and track goals, as well as provide mentorship, career pathing and coaching to direct reportsWork cross functionally with sales, customer support, and implementation leaders to address all customer questions and concernsEngage customer stakeholders, help to re-negotiate customer contracts and improve adoption and retention of portfolio of customers

Foster City, California, Us

Promoted from Senior CSM role. Leading and coaching an amazing group of 4 CSMS (160 customers and XX million ACV) on our mid touch CS segment towards our team goals and KPI's to increase adoption, decrease churn and improve product experience, and advocacyWorking to help develop and implement customer playbooks, journeys and key milestones to define overall success criteriaPart of operations & customer success leadership teamsOverall CS process improvements, and key initiatives (product roll outs, ChurnZero, improvement projects, training, enablement, mentorship, etc)

Foster City, California, Us

Promoted from CSM Role. I have the privilege of working with Tipalti's most strategic & valuable customers globally to increase adoption, monitor usage, decrease churn and improve all metrics across the board to allow them to successfully grow and scale into new markets while maintaining compliance and providing full global coverage for all of their payment and remittance needs.2021 (Q2) - Largest Deal in company history!! (working with our account management team) 2021 (Q1) - Deal of the Quarter Award!! (working with our account management team) 2020 (Q4) - Dedication to Customer Success Award !!2020 (Q3) - Deal of the Quarter Award!! (working with our account management team) 2020 (Q2): Tipalti Customer Champion Award !!2020 (Q1-Q2): Customer Success Manager (H1) Award!!!

Foster City, California, Us

Working with some of our top customers at Tipalti across the globe, and companies with high complex accounts payable process, global subsidiaries & unique workflows. My main areas of focus are around customer satisfaction and enablement, issue resolution, feature roll out, new products development, and business reviews. My goal is to help my customers reach value in helping them to achieve their desired business outcomes by using Tipalti while reducing time spent on their accounts payable process, paying vendors accurately and on time, and on-boarding partners to focus on more strategic areas of their business. One of the coolest things about the role is working with a variety of customers across many industries from manufacturing to adtech & advertising, to mobile gaming, content monetization, ecommerce, travel and short term vacation rentals.2019 (Q1-Q4) Account Manager of the year Award !!2019 (Q1-Q2) Account Manager for (H1) Award !!

New York, New York, Us

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Mountain View, California, Us

Interana is a self-service behavioral analytics solution of event data at scale. Beyond just reporting numbers, Interana delivers the insights to understand how your customer behave and products are used. Questions about conversion, usage metrics, retention and more are answered in seconds with behavior-based tools like cohorts, funnels, and sessions. By understanding how your customer behave and products are used, Interana provides the insights to fuel new opportunities to acquire customers, deepen engagement, and maximize retention. The visual and intuitive interactive makes asking questions across trillions of events fast, enabling effortless ad hoc exploration and discovery across endless dimensions.

Christchurch, Nz

SLI Systems enables the world’s leading e-commerce retailers to increase sales by connecting shoppers with the products they’re most likely to buy. With proven search technology that learns from the activity of real site visitors, SLI delivers SaaS-based site search, navigation, merchandising, mobile, recommendations and SEO solutions that arm retailers with the tools they need for rapid growth. SLI Systems is the most chosen SaaS-based site search provider to U.S. Internet Retailer Top 1,000 retailers.

Bachelor'S Degree, Behavioral Sciences

Associate'S Degree, Psychology

High School, General Education