Senior Director Of Customer Care
CurrentResponsible for overall satisfaction of customers of Imagine Communications, specifically in the areas of content Playout, Networking and OTT Distribution. This includes working with product development teams to ensure new products meet the needs of Imagine's customers; working with professional services teams to ensure the new products and upgrades are implemented correctly for each customer; working with sales teams and solution architects to craft offerings to delight our customers; and working with Business Development teams to identify and enter new strategic markets. Management responsibilities include Tier 1 support - call center - and Tier 2 technical support. Implemented an AI solution to improve operational efficiency and customer experience.Mr. Weitz managed the development and deployment of transformational broadcast assembly and distribution systems for Disney ABC Television Group. Responsibilities included managing global delivery teams to develop state of the art cloud based systems to automate assembly and play out of live and prerecorded programs. Key accomplishments include:• Managing the transformation of the Disney Cable TV group from traditional SDI to IP integration and distribution• Managing the transformation of ABC TV to a fully integrated IP ecosystem. This includes Playout, Distribution, Networking, Master Control, and Multiviewers. Multiple data centers and master control locations were deployed for fully operational, frame-accurate high availability.Mr. Weitz is also responsible for customer satisfaction at key accounts, including ESPN, Bally Sports Network, Tennis Channel, and New England Sports Network.