Greg Garner Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

Leading two complex and dynamic teams with multiple product owners, supporting both the Avaya WFO and Infor WFM Platforms in Southwest’s Contact Center WFO and Payroll area. Leading projects as Sr. Project Manager as well as serving as Release Manager for the team.

• Senior IT Scrum Master – Bank Data Analytics TeamsLed dynamic high-producing surge teams for Bank Subject Area Mart data migration project for Netezza retirement. SAM Team 1 (15 members: 14 Dev Onshore, 1 DPO) and SAM.
• Teams successfully completed all committed 32 Features on time within PI 29 and PI 30 Program Increments. Over 70 tables migrated to Snowflake platform.
• Established Initial Scrum Cadence and Configured Rally/ Jira platforms for newly formed teams. Coached new product owner and development team members on Scrum responsibilities and processes.
• Created Features and Stories with detailed Acceptance Criteria in Rally/ Jira. Defined level of effort, sizing estimates, relative story pointing, and achieved consensus on story prioritization. Managed/groomed.
• Facilitated daily Scrum ‘Stand-up’ meetings, as well as PI Planning, Sprint Planning, Sprint Review and Sprint Retrospective sessions. Conducted business owner demos, and followed up on business owners for.
• Consistently reinforced Scrum theory and provided guidance to new Product Owner on establishing successful Agile processes and efficiencies within the teams.

• Senior IT Scrum Master – Privacy Infrastructure and Platform Infrastructure TeamsLed dynamic high-producing teams with multiple product owners: Privacy Infrastructure Team (13 members: 3 DPOs, 7 Dev onshore/3 Dev.
• Established Scrum Cadence and Configured Rally/ Jira platforms for newly formed teams. Coached multiple product owners and development team members on Scrum responsibilities and processes.
• Created Features and Stories with detailed Acceptance Criteria in Rally/ Jira. Defined level of effort, sizing estimates, relative story pointing, and achieved consensus on story prioritization. Managed/groomed.
• Facilitated daily Scrum ‘Stand-up’ meetings, as well as PI Planning, Sprint Planning, Sprint Review and Sprint Retrospective sessions. Conducted business owner demos, and followed up on business owners for.
• Acted as Unofficial Project Manager within Privacy Infrastructure Team for successful delivery of USAA Annual Privacy Promise (Electronic and Mail) for 13+ M members for 2020 and 2021. Conducted weekly status calls.
• Transitioned Platform Infrastructure team to Kanban – 5/2022

• Led a complex and dynamic team with multiple product owners, supporting 15 + applications across Southwest’s Culture and Communication area. Helped manage grant platform vendor, CyberGrants, for solution enhancements.
• Scrum Master over high-producing development team of 10 members (2 POs, 8 onshore). Created Features and Stories with detailed Acceptance Criteria in Jira platform. Defined level of effort /sizing estimates and.
• Facilitated daily Scrum ‘Stand-up’ meetings, as well as Sprint planning, Sprint Review and Sprint Retrospective sessions. Conducted business owner demos, and followed up on business owners for story/feature approvals.
• Project Manager for move of all our team’s applications and data bases to new data center – WNDC. Maintained timeline, coordinating and removing blocking issues across multiple teams.
• Led RFI/RFP for Email Engagement solution for Communication Services area.
• Completed 2019 upgrades for PoliteMail Email Engagement platform and Fourwinds Digital Signs platform.

• Designed and Implemented SaaS solutions for Mystery Shop and Voice of the Customer programs (2017-18). Programs measure store operational effectiveness and customer satisfaction at various points throughout the.
• Led Sales & Marketing, Store Operations, Enterprise Architect, IT Security, ServiceNow, Helpdesk and PMO teams, along with SaaS solution providers (MarketForce and Medallia/LRW) for requirement gathering and.
• Scrum Master over Business, Development and QA team of 8. Created Epics, Features, Stories with Acceptance Criteria. Defined level of effort /sizing estimates and achieved consensus on story prioritization..
• Facilitated daily Scrum ‘Stand-up’ meetings, as well as Sprint planning, Sprint review and Sprint retrospective sessions. Conducted business owner demos, and followed up on business owners for story/feature approvals.
• Reinforced Scrum theory within team and provided Agile and Scrum Master guidance to peers on how to facilitate a successful Agile process and team.
• Authored quality project documentation, including functional and technical design specifications.

• Implemented and Highly Configured Oracle Siebel Marketing CRM and UI and led business, operations, development and production support teams throughout program (2010-18). Transitioned team to Agile development.
• Led Sales and Marketing, Store Operations, Data, IT Security, ServiceNow, Helpdesk, PMO and Development/QA teams for requirement gathering, platform design, and integration/mapping sessions.
• Scrum Master over Business, Development and QA team of 11. Created Epics, Features, Stories with Acceptance Criteria. Defined level of effort /sizing estimates and achieved consensus on story prioritization..
• Facilitated daily Scrum ‘Stand-up’ meetings, Sprint planning, Sprint review and Sprint retrospective sessions. Conducted business owner demos, and followed up for story/feature approvals.
• Reinforced Scrum theory within team and provided guidance to peers on how to facilitate a successful Scrum process and team.
• Authored quality project documentation.

• The $50+ million approved MAPS Modernization program (Modernization of Applications, Processes and Systems) involved the core project for custom development of a new proprietary rent-to-own POS system for the.
• Drafted presentations for selection of new POS platform for the executive team, including the CEO, President, COO, CIO, CFO and SVPs.
• Facilitated 100+ Conference Room Pilot (CRP) sessions and follow-up meetings across all program strategic initiatives for detailed requirement gathering, analysis and documentation. Managed meeting calendar across.
• Led all RFI/RFP processes and demos for the various strategic initiatives’ vendor selections.
• Managed multiple priorities in a complex technical environment.
• Drafted bimonthly MS PowerPoint presentations for executive team members.

Responsible for managing large, multi-dimensional Finance and HR systems projects and serving as IT Manager for the Financial Business Unit.

Ba - Political Science

4.4 Gpa