Greg Hicks Email & Phone Number

Menomonee Falls, Wisconsin, United States

• Partner with utilities and our Business Development team to develop asset assessment and restoration programs tailored to customer needs
• Responsible for developing new product / service offerings to enable growth of the Transmission Infrastructure Services business unit.

• Executed total lifecycle management of a fleet of substation assets to optimize service life, system reliability, and cost to the ratepayer.
• Managed a diverse portfolio of business-related projects including process development and improvement resulting in operational efficiencies and increased process consistency and repeatability.
• Directed annual cross-functional $1B 10-year asset renewal plan to increase awareness of our stakeholders and regulators of projected work and spend.
• Collaborated with other departments to develop and justify large capital projects for asset renewals and other substation work ranging from $100k - $46M.
• Engaged with utility industry groups to share information and benchmark processes and practices and to engage in research and development resulting in increased understanding of and contribution to modern utility.
• Partnered with material suppliers to improve their products resulting in a better product offering for the supplier and more suitable products for us as a customer.

Pewaukee, Wis.

• Developed and managed long-range plans for maintenance and inspection of our transmission line assets.
• Developed 20-year plan and methodology including the use of unmanned aircraft systems to mitigate high-risk areas of the transmission system to increase public safety and system reliability.
• Managed below-grade corrosion inspection and mitigation program including revision of standards resulting in increased system reliability.
• Managed program to identify and mitigate transmission line clearance issues that pose a hazard to the public resulting in increased public safety and regulatory compliance.

• Developed, facilitated, and continuously improved IT Governance and Engagement processes.
• Developed, implemented, and continuously improved IT engagement and governance processes that balance supply and demand of IT and business resources to align with strategic objectives.
• Collaborated with ATC business units to bridge the gap between IT and the business, identifying industry technology trends and opportunities to apply them to enable continuous improvement.
• Managed the portfolio of continuous improvement projects that may result in enterprise technology solutions.

• Managed the enterprise-wide portfolio of Operational Excellence (OE) / continuous process improvement activities, facilitated OE initiatives mentored green and yellow belts and other OE project leaders.
• Developed and presented to executives Lean / Six Sigma strategic plan including project governance, training, roles and responsibilities, resulting in establishment of a continuous improvement office and program.
• Led Continuous Improvement Steering Committee made up of C-level and other corporate leadership to increase leadership engagement and awareness.
• Coached and mentored green and yellow belts and project sponsors in identifying, scoping, and managing continuous improvement projects and was central point of contact for continuous improvement skill and tool (SIPOC.
• Trained and facilitated business process management (BPM) activities to aid process owners in identifying and mapping key processes, ensuring that operational metrics align with corporate goals and strategy to lay a.
• Led root cause analyses on missed compliance benchmarks resulting in remedy avoidance of $22.8M.

• Owned the process improvement and quality management of final assembly, subassembly, and large machining in a heavy equipment manufacturing environment.
• Created quality plans and work instructions for assemblies to ensure that consistency in manufacture and uniform understanding of a quality product.
• Developed and conducted hands-on SAP R/3 training course to address key knowledge gaps in the quality assurance process resulting in a smooth SAP R/3 rollout.
• Performed internal ISO9001:2000 audits to assess operational performance to ISO standard.
• Designated as a “high potential” future leader within the company.

• At the “phone company”, I developed various database tools to measure business unit and service representative performance, and reported to executives and state public service commissions for regulatory compliance.
• Developed database to measure the performance of 1,500+ union service representatives in four states to give our leadership a good picture of how everyone was performing and if corrective action needed to be taken.
• Created database application to notify customers in Michigan when a maintenance order was completed, resulting in a process improvement, fulfillment of a regulatory mandate, and entry into the long distance market.
• Managed contracted engagement of 8-person IT team that developed applications to mechanize keystrokes in a service center environment, resulting in annual cost savings of approximately $23.25M.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Industrial Engineering