Greg Xavier Email & Phone Number

Ernakulam, Kerala, India

In the Delivery Partner capacity, I am currently the P&L owner for 2 key customer relationships with a team size of over 200. Heading the Offshore Delivery, I am responsible for quality Service Delivery, Customer Satisfaction, Team Development, Attrition Control, creating Business Plans/Strategy, managing the team ramp-up/ramp-down based on business needs and controlling key operational parameters like Operating Margins, Cost, Revenue, Billing and Accounts Receivables. Being the P&L owner, I… Show more In the Delivery Partner capacity, I am currently the P&L owner for 2 key customer relationships with a team size of over 200. Heading the Offshore Delivery, I am responsible for quality Service Delivery, Customer Satisfaction, Team Development, Attrition Control, creating Business Plans/Strategy, managing the team ramp-up/ramp-down based on business needs and controlling key operational parameters like Operating Margins, Cost, Revenue, Billing and Accounts Receivables. Being the P&L owner, I constantly look at cost optimization options to improve the gross margins and improving profitability Q-o-Q.I mentored, groomed and built best-in-class teams for key customer accounts and presently working on setting up and growing the team for a New Logo (new customer account). Also, heading few key digital transformation programs for the customers. Show less

Ernakulam, Kerala

In the Delivery Manager capacity, I was managing the Development Projects portfolio in the account covering the key LOBs - Corporate Finance, Knowledge Management and Economics. Responsible for the delivery of IT services, creating Cost Save proposals, Quality Assurance, Project Planning, Team Management, enhancing User Experience, creating Policies and Procedures for large managed service programs. Also, handled the PMO responsibilities of the account controlling Contract Management… Show more In the Delivery Manager capacity, I was managing the Development Projects portfolio in the account covering the key LOBs - Corporate Finance, Knowledge Management and Economics. Responsible for the delivery of IT services, creating Cost Save proposals, Quality Assurance, Project Planning, Team Management, enhancing User Experience, creating Policies and Procedures for large managed service programs. Also, handled the PMO responsibilities of the account controlling Contract Management, Revenue Realization, Profitability, Cost analysis, Offshore Leverage and Junior-Senior ratio. Show less

Ernakulam, Kerala

As a Project Lead, I was managing the offshore Application Maintenance and Support team of 30. Responsibilities included defining the policies, procedures for Incident Management, Problem Management & Error Correction using ITIL framework, Preventive Maintenance, System Improvement Proposals, managing work-shifts, Project Matrices and Reporting.

Bangalore

I worked with IBM as an ERP (PeopleSoft FSCM) specialist, working for some of the North America based Customers, implementing and enhancing their PeopleSoft Supply Chain Management systems mainly the Purchase Order and Requisition modules.

Mumbai, Maharashtra, India

Started my PeopleSoft FSCM stint with Accenture. Worked as a PeopleSoft technical developer (PS FSCM 8.9 and PeopleTools 8.45) creating and customizing PeopleSoft pages, Records, Application Packages, Application Engines, PS Query etc. based on the technical specifications/requirements.

Btech - Bachelor Of Technology, Electrical, Electronics And Communications Engineering

Activities and Societies: IEEE Marks obtained - 78%

Aicte, Cbse, Marks Obtained - 88%

Aicte, Cbse