Greig Ashfield Email & Phone Number

Peterborough, Ontario, Canada

Peterborough, Ontario, Canada

Peterborough, Ontario, Canada

 Created promotional rules and regulations in conjunction with Regional Marketing Manager and Customer Relations Manager for the site and region, negotiated with prize vendors, and collaborated with merchandise partners to drive patron visits and the loyalty program for the site and region. Assessed past promotions, reviewing return on investment, patron participation, and patron and employee feedback, to develop future successful promotions. Utilized best practices on the Transition… Show more  Created promotional rules and regulations in conjunction with Regional Marketing Manager and Customer Relations Manager for the site and region, negotiated with prize vendors, and collaborated with merchandise partners to drive patron visits and the loyalty program for the site and region. Assessed past promotions, reviewing return on investment, patron participation, and patron and employee feedback, to develop future successful promotions. Utilized best practices on the Transition Team as the Subject Matter Expert for Marketing as the OLG Site transitioned from a public entity to a private one. Worked on a team of twenty people, alongside a team from another site, setting deadlines, communicating with home department and each other, to ensure a smooth transition. Represented the OLG on several speaking occasions including the 2015 Peterborough Walk of Fame Induction Ceremony and Bras Around the Building. Show less

 Increased engagement scores of department from 58% to 75% over three years to become the highest engaged Customer Relations department in the OLG through implementing changes based on best practices including asking for front line input, assigning tasks to supervisors, and increasing accountability Collaborated with General Manager to develop Mentorship Program specific to Supervisors due to a need of goal orientated career development for stepping up into the Manager role. This included… Show more  Increased engagement scores of department from 58% to 75% over three years to become the highest engaged Customer Relations department in the OLG through implementing changes based on best practices including asking for front line input, assigning tasks to supervisors, and increasing accountability Collaborated with General Manager to develop Mentorship Program specific to Supervisors due to a need of goal orientated career development for stepping up into the Manager role. This included a framework of a selection process for both Mentor and Mentee, activities, and guidelines for meetings to ensure the relationship had a prescribed direction to increase the chances of success Created training turnkey for the Ambassador Program for the region, in collaboration with the Human Resources and Customer Relations Managers, since being implemented successfully at other sites Created promotional rules and regulations in conjunction with Regional Marketing Manager and Customer Relations manager for the site and region, negotiated with prize vendors, and collaborated with merchandise partners to drive patron visits and the loyalty program for the site and region Created interview process for new hires and conducted interviews for applicants, making recommendations to Manager based on performance during interviews leading to an exceptionally strong department based on 100% Customer Satisfaction Survey Scores Show less

 Conducted two Employee Engagement Surveys during time in position and achieved a 4% increase of overall satisfaction year-over-year, well above the trending data for the site, by examining previous Surveys and discussing with Supervisory team which changes were important and working with team, completed a significant number of them. Completed a time study in August to determine the amount of time Supervisors spent completing administrative tasks compared to people interactions and found… Show more  Conducted two Employee Engagement Surveys during time in position and achieved a 4% increase of overall satisfaction year-over-year, well above the trending data for the site, by examining previous Surveys and discussing with Supervisory team which changes were important and working with team, completed a significant number of them. Completed a time study in August to determine the amount of time Supervisors spent completing administrative tasks compared to people interactions and found that 85% of their time was spent doing administrative work. By researching best practices, streamlining processes, and working with other departments, the time spent doing administrative work was only 54% in November and was trending downward through January. Conducted StrengthFinder surveys for Supervisory team upon entering position to understand the strengths and abilities of the team members. Roles and responsibilities were assigned to Supervisory team based on results leading to an increase of 6% year-over-year of receiving support to properly do job for the Supervisory team. Collaborated with Supervisory team to increase the scores of CIN, a tool front line workers use to create extra customer touches with our top patrons at the site. The touches lead to a more personalized and worthwhile experience for our patrons. Previous to my arrival the completion rate of CIN opportunities was 47%, and we were able to achieve 83% in January. Show less

Please see above.

 Conducted over twenty-five highly effective classroom sessions in Interview Skills, Resume Writing Skills, Microsoft Word Level One and Two, and Microsoft Excel Level One and Two at OLG sites receiving facilitator satisfaction scores of over 99% and course satisfaction scores of 98% agreement Coordinated training schedule, registration, and communication for training at five sites to ensure the sites needs were met and courses were delivered as promised Facilitated technical… Show more  Conducted over twenty-five highly effective classroom sessions in Interview Skills, Resume Writing Skills, Microsoft Word Level One and Two, and Microsoft Excel Level One and Two at OLG sites receiving facilitator satisfaction scores of over 99% and course satisfaction scores of 98% agreement Coordinated training schedule, registration, and communication for training at five sites to ensure the sites needs were met and courses were delivered as promised Facilitated technical, functional, and soft skills training for all levels of employees to drive employee engagement through skills development Show less

 Supervised three different areas of the department, balancing the needs of each employee while ensuring the integrity of large quantities of currency Created and implemented customer service standards for cashiers, in conjunction with front line staff, which included monthly audits, one on one meetings to discuss findings, and a tracking system to ensure standards were being met, increasing customer service scores by over 50% Researched, developed, and successfully facilitated a… Show more  Supervised three different areas of the department, balancing the needs of each employee while ensuring the integrity of large quantities of currency Created and implemented customer service standards for cashiers, in conjunction with front line staff, which included monthly audits, one on one meetings to discuss findings, and a tracking system to ensure standards were being met, increasing customer service scores by over 50% Researched, developed, and successfully facilitated a department specific new hire orientation to increase the early and long term success of employees Show less

Adult Education And Staff Training Certificate, Learning And Development Of Adult Learners

Bachelor Of Arts Honours