George R. Email & Phone Number

Chicago, Il, Us

West Chicago, Il

West Chicago, Il

Provided IT support to a manufacturing facility of 450 employees; fulfilled graphic design requests; managed SharePoint websites; supported fleet of 335 cell phones; led training workshops; managed budgets for software, hardware, cellular.• Branding & Promotions: Collaborated with Information Services (IS) team in developing one-year training campaign on IS topics; proposed the title “IS Trix” and used Trix Rabbit character for brand identity; designed icons and modified graphics in Adobe Illustrator; created PowerPoint template as platform for presenting the training topics to 12 supply chain locations via monthly email blasts.• Website Administration: Upgraded 20 departmental websites for 6 supply chain plants; configured keywords and metadata for 60 document libraries; tracked work progress in online Excel spreadsheets; utilized Outlook Calendar to manage multiple upgrades concurrently; documented follow-up tasks in SharePoint lists; monitored websites for potential issues.• Quality Control Signage: Created food safety signage in PowerPoint for seven areas of a food processing & warehouse facility in accordance with Food Safety Systems Certification standards. Collaborated with Quality Control leadership on design and revisions; utilized PowerPoint to speed up revision times during internal approval process.• Training: Developed interactive IT training workshops for new employees; conducted 10 workshops annually with 4 to 12 attendees in each workshop; created training web pages and self-help resources; streamlined the training agenda, which reduced class length from 90 minutes down to 60 minutes.• Productivity Improvement: Reduced IT manpower requirement by 50% and task completion time by 66% during scheduled electrical power-down events by devising a streamlined route through an 865,000 square foot multi-floor facility; created map with checklist of equipment and location stops; analyzed and walked the route to optimize sequence of stops.

West Chicago, Il

Planned and upgraded desktop and laptop computers; coordinated desk moves and new employee desk setup; maintained SharePoint intranet website; managed fleet of 300 cell phones during Nextel to Sprint conversion; conducted IT training workshops for employees.• Branding and Promotions: Collaborated effectively with Plant Management in branding of mission statement; designed logos, PowerPoint templates and onsite signage; guided three events teams in generating ideas to promote adoption of the brand; refined branding strategies as the mission statement evolved over time.• Design and Creativity: Utilized Adobe Illustrator to design an award-winning logo in a competition for a General Mills “Continuous Improvement Champion of the Year” event in 2010. Awarded top prize for logo and theme; logo was subsequently adopted as the CI brand for the company.• Microsoft Office: Created 40 instructional documents on cell phone usage in Microsoft Word with graphics designed in Microsoft PowerPoint; published training documents on intranet website for 550 employees for self-service support and training; compiled data for employee cell phone directory in Microsoft Excel and exported content to a Microsoft SharePoint list for online accessibility.• Project Leadership: Managed transition from Nextel to Sprint service; collaborated with Sprint, contractors, and internal teams throughout transition process; approved system layouts; negotiated service requirements and equipment discounts; created resource web page with updated cell phone directory, instructions and documentation.

West Chicago, Il

Provided IT desktop and software support to employees; managed intranet website; planned cell phone hardware and service upgrades; conducted inventory of IT hardware and software; managed user accounts in Active Directory.• Technical Support: Planned and implemented routine upgrade of computers; imaged computers and installed software; removed obsolete equipment via recycling and donation; resolved issues with IT equipment including PC’s, laptops, printers, copiers, fax machines, postage meter machine.• Database Upgrades: Analyzed more than 200 database files for upgrade to new version of Microsoft Access; identified database owners and assisted with conversion support and testing; exported nonessential databases into Excel for offline storage.• Training and Development: Created and conducted “Brown Bag” training sessions which focused on developing basic Microsoft Office skills including Word document formatting tips, reducing photo file size in PowerPoint, Excel table setup, Outlook Email and Calendar usage, shortcuts for locking Windows desktop screen, how to change network passwords.

West Chicago, Il

Provided administrative and clerical support for three departments in a high pressure union environment; became subject matter expert for Microsoft Word; assisted with newsletter creation; ordered office supplies.• Promotional Campaigns: Recruited volunteers to promote charitable fundraising events in the workplace; developed campaign themes and communications strategies; designed logos and graphics in PowerPoint and Adobe Illustrator for flyers, posters and banners; created props, displays and hand-drawn signs to support events. Donations increased by 5.4% over previous year.• Microsoft Office Proficiency: Created weekly schedules, sign-up sheets, forms, flyers, brochures and newsletters in Word; performed mail merges for special mailings. Created “Equalization of Overtime” workbook in Excel with macros to track employee overtime hours; workbook became the standard for seven departments and was still being used in 2017.