Vice President, Product Manager Sr. for ChaseNet Client Experience - Create Product commercialization materials and training for internal Operations teams - Define improved Product Experience materials to create easily digested client communications - Develop efficient Controls and processes for tracking multi-team data and financial analysis - Lead innovation of processes to scope and maintain complex Product set-up across platforms - Manage and analyze high volumes of data for uplift project that will result in Firmwide revenue

2018 President's Circle Award WinnerRecognized by colleagues with “Champions of Chase Keys to Success"Government, Healthcare & Non-Profit Sector - Create client stories from Payment Performance Report data to drive consultative discussions - Problem solve complex client issues, access data and provide consultative analysis and solutions - Build trusting client relationships that result in multi-year signed net revenue contracts - Think critically to improve the Relationship Manager experience through improved processes - Provide ongoing guidance and training to multiple relationship management teams - Establish lasting relationships with bank, treasury and payments partners - Create a positive environment of support that builds experience across teams - Manage a book of business in excess of $3,000,000 in Net Revenue

- Strategically planned team growth and operational support of $12,000,000 in net revenue- Consultative sales of Branded Currency; digital solutions for consumer activation- Achieved team goals through development of internal and external relationships- Facilitated career and skill development of four direct report, remote employees- Presented articulate, internal business cases focused on improving the Client Experience- Explained complex, technology focused solutions to professional contacts- As a team, managed 120 clients with 11 in the Fortune 500- Created team building and training scenarios with cooperative, results focused exercises- Improved internal and external communication of the team with demonstrative training- Created a dedicated team of professionals with distinct personality types by projecting confidence and understanding of personal and professional challenges- Utilized empathy to earn trust and support from internal departments seeking a common goal

- Managed a book of business representing $4,000,000 in net revenue- Rapidly learned complex online payment processes and control systems- Quickly developed internal and external relationships to achieve revenue objectives- Increased client knowledge to support strategic sales of digital products and services- Digital Gift Card solutions sales focused on consumer activation & remarketing opportunities- Developed rapport within a team who were accustomed to departmental volatility- Planned a revenue strategy to invigorate growth within an existing book of business- Earned trust with internal contacts by demonstrating professional communication skills

- Daily, strategic contact with multiple clients on the Fortune 50 and Fortune 500 managing:* The highest ranked Retailer, Global Shipper and Professional Networking website* Recurring payment clients supporting home security, utilities, digital toll-road payments, digital home entertainment and digital photography- Single point of contact supporting $25,000,000 in net revenue for payment card processing* Increased Year-Over-Year revenue growth by 5% over previous period* Possessed deep understanding of digital processing for retail and online payments- Created and Presented actionable, result driven research and industry insights- Acted as a trusted transaction processing consultant to analyze data and identify savings opportunities for clients- Mentored colleagues to develop thought-provoking, client focused presentations based on industry news, internal reporting and analysis of historical data trends- Issue processed complex digital solutions in a fast paced, real-time environment- Created trusting relationships with clients, vendors and industry leading companies- Maximized revenue development for the firm while representing the interests of the client- Project Managed technology & development initiatives to deliver client focused solutions

- Consultative sales into trusting client relationships:* First pilot test and production client on ChaseNet; an industry leading partnership encompassing a Payment Brand, Issuer and Payment Processor that has evolved the Firm's business model* The three-fold expansion of payment processing for the largest healthcare provider in Colorado* Multi-year contract extensions with clients representing digital toll-road payments, B2B electronics, health-conscious grocery, consumer kitchen goods and a luggage eRetailer- Cultivated strong rapport with 35 merchant relationships representing $3,000,000 in net revenue- Managed client, industry and the Firm's expectations during difficult payment card data security challenges experienced by the client- Established firm-wide standards for the collection, analysis and presentation of complex data used for client presentations and business development- Increased net revenue by 7% annually; Exceeded the expectations of clients and the firm- Quickly learned new technologies that enhance or support product capabilities- Credited with taking control of troubled client relationships by projecting a sense of understanding, empathy and confidence in the face of adversity- Co-authored development of new reporting focused on efficiency and accuracy- Provided ongoing training to 30+ colleagues on industry trends and complex internal processes- Successfully transitioned out of, and into, books of business while maintaining daily contact during a personal transition and company relocation

- Account Managed digital gifting programs for multiple clients in the Fortune 500* Top eRetailer of computer & electronic B2C & B2B products* Top flower and confectionary delivery eRetailer network- Co-authored departmental procedures and training materials; Subject Matter Expert- Presented technical & solution training to gift card, operations and sales teams- Led resolution of many digital ecommerce, technology based issues- Integrated new technical processes into the team, trained staff to manage the new processes- Earned a lasting network of favors and support by demonstrating dedication to the client experience, efficient problem solving and professional communication- Was sent 10 lbs of chocolate by a client as a 'Thank You' for creative problem solving a significant challenge during the Holiday season- Consumed less than 5% of said chocolate during the frantic, Holiday season

- Identified business needs and priorities using open-ended questions to capitalize on opportunities- Researched marketplace challenges to propose equitable, client focused advertising solutions

- Trained new employees on sales of Global Classified advertising categories- Developed efficient strategies and built trusting relationships with long-term advertisers- Authored proposal that generated weekly revenue increase of 300% online and 103% in print- Attained 2005 top revenue producer; 2006 (+27.8%); 2007 (+49.4%) through client relationships

- Developed ability to quickly create rapport and earn trust with new relationships- Consulted clients on products and services; met monthly and quarterly budget goals

- Recovered over $100,000 in outstanding invoices by identifying oversights and errors- Demonstrated relationship building strengths and concise communication