Gregorio Sanchez Duarte Email & Phone Number

Berlin, Germany

Berlin, Germany

Dublin, Ireland

- Led and collaborated in the planning, managing and execution of multiple projects simultaneously, including the creation of standard operating procedures, product launches, end-to-end product testing, tool and automation implementation, training facilitation, etc., while managing prioritization and trade-offs and meeting external and internal regulatory commitments, which removed significant roadblocks for the launch of new products.- Proactively advocate for workflow improvements by identifying process challenges, risks and opportunities through data and gap analysis, organising side-by-side sessions to provide concise insights, proposals, and feedback and influencing cross-functional teams and critical stakeholders globally, impacting the reduction of waiting times for customers.- Using critical and analytical thinking to perform troubleshooting and investigative reviews on formal complaints, privacy requests and service incidents, escalating, as appropriate, in Spanish and English, with minimal disruption to the customer and helping the business remain compliant. - Communicated and collaborated with cross-functional partners and critical stakeholders globally on a multitude of areas, such as automation, engineering, product, content design, onboarding, learning, etc., to align priorities, offer consultancy, develop new processes and ensure continuous improvement of our operation.- Led the onboarding, training, mentorship and development of teammates by developing plans, creating and maintaining resources and assisting them while learning the role, process and procedures.- Serve as a lead for an employee resource group, organising and facilitating global internal and external events and initiatives within the LGBTQI+ community at Meta Ireland to foster diversity and inclusion and enhance the teammate experience.

County Dublin, Ireland

- Provide personalized consultancy to customers from a myriad of roles and backgrounds, including marketers, salespeople, service professionals, etc., adapting communication style and covering a wide range of topics concerning both the technical and non-technical aspects of inbound marketing, inbound sales and services to help them achieve their goals using the Hubspot product.- Handle multiple customer issues simultaneously in a fast-paced environment, demonstrating composure, resilience, resourcefulness, adaptability, attention to detail and urgency as customer needs and case volumes change.- Actively and proactively coordinating efforts with cross-functional partners to ensure that account objectives and customer expectations were met efficiently and on time.- Consistently achieving and surpassing assigned targets and key performance indicators for excellent customer service objectives and support volume for the Spanish and English-speaking markets globally.- Analyze data end reports to understand areas of improvement for the team in topics such as product knowledge and quality assurance.- Support the recruitment, interviewing, training, mentorship and development of Customer Support Agents while fostering culture and diversity and inclusion initiatives within the department.

Dublin, Leinster, Ireland

County Dublin, Ireland

Dublin, Ireland

- Led multiple projects simultaneously, overseeing the entire design lifecycle from concept to execution, collaborating with a team of creatives across graphic design, copywriting, photography and interactive disciplines.- Create a cohesive look and feel in designs for multichannel campaigns, including web, email, social media, presentations, internal communications, company initiatives, print, and more- Develop creative briefs based on ideas established in brainstorming sessions alongside cross-functional partners and clients.- Source creative professionals in different fields to delegate projects and provide creative guidance and oversee progress.- Effectively communicate with internal and external critical stakeholders to present concepts, in-progress work, and final creative deliverables.- Foster a respectful and collaborative environment. Mentor designers on the team, ensuring alignment on all projects and group and individual goals.

Venezuela

- Provide art direction, concept, design and execute elevated digital-centric brand experiences and campaigns for clients’ various advertising and marketing formats.- Collaborate with cross-functional teams in creative direction, marketing and sales in creating plans, aligning team priorities with client objectives to ensure high-quality creative production within timeframe and budget. - Oversee the digital art department by hiring, training, assigning projects, and mentoring staff.- Ensure the team adheres to processes and procedures, identifying opportunities for continuous improvement and proposing and creating strategies and tools to support design operations.- Identify, challenge and address existing gaps in incoming project briefs to deliver high-quality work.- Effectively communicate with internal and external critical stakeholders to present concepts, in-progress work, and final creative deliverables.

Diploma Of Education, Project Management

Diploma In Ux Design, Web Page, Digital/Multimedia And Information Resources Design

Bachelor'S Degree, Graphic Design