Greta Vella Email & Phone Number

Melbourne, Victoria, Australia

Communicare is Australia's most trusted digital solution for community health services. Communicare supports over 8,000 health care professionals, across multi-disciplinary health services, primary health providers, and community services throughout Australia.

Melbourne, Victoria, Australia

Supporting Beyond Blue's Small Business Mental Health support service, NewAccess for Small Business Owners (NASBO). This is a one of a kind program offering completely free low-intensive mental health coaching without need of a GP referral.You can find out more here: https://www.beyondblue.org.au/get-support/newaccess/newaccess-for-small-business-owners

Melbourne, Victoria, Australia

Be You is the national mental health in education initiative delivered by Beyond Blue. Be You supports educators to develop resilient learning communities where every child, young person, educator and family can achieve their best possible mental health.In this role, I drive digital capability enhancements and developments of MVPs across our technical ecosystem (CRM, EMS, CMS and other systems). This is achieved via leading requirement elicitation, as-is and to-be experience mapping, supporting BAU and hyper-care and guiding continuous improvement uplifts of our product offerings.

Melbourne, Australia

During my time in this role, I have supported strategic digital experiences and capabilities on our Salesforce CRM solution. This has been achieved via my involvement in leading cross-functional ideation, requirement capturing, and supporting key deployments.

Melbourne, Australia

Within Telstra’s Chief Data Office (CDO) leading the data and analytics value strategy for the business, I wore many hats in this role with my responsibilities and accomplishments including:• Provided holistic user experience (UX) to the business consulting on various problem statements with tasks in scope including the creation of personas, journey/process maps, low to high fidelity prototypes, while executing end to end research requirements and socialisation of insights• Drove the implementation of revised customer experience-based metrics for Telstra’s digital product suite and offerings• Assisted the CDO strategy program of work by collating end user insights from the business, assisting in engagement collateral and artefacts, and socialising where required.• Served as the Chief of Staff for leadership members coordinating the CDO operating cadence and executive level reportingAdditionally, I am a proud member of the Brilliantly Connected Women’s committee at Telstra where we are focused on empowering women in the organisation through events, get-togethers and campaigns.

Melbourne, Australia

I successfully completed Telstra's Graduate Program consisting of three six-month rotations across the business. In my 18 months as a graduate, my professional highlights included: • Delivering collateral to retail stores on a national scale improving the customer experience at point of sale (POS)• Consulted on Telstra's product innovation portfolio including Smart Home & Location of Things (LoT) products • Adopting a human centric approach to digital products by facilitating research rounds feeding insights into product design and backlogs • Managed the fee-for-service price movements (in accordance with inflation) preventing lost revenue of ~$5M over 3Ys• Completed an E2E analysis of customer communications resulting in the decommission of misinformed comms in line with the wider comms strategy• Implemented an offline marketing pilot with retail frontline enabling customers to access digital self-service troubleshooting experiences

Melbourne, Australia

I completed an Undergraduate Vacation Scholarship working in the field of science communication. I was given the opportunity to self-manage a project within CSIRO's Health & Biosecurity business unit, involving:• Constructed a suite of promotional case studies for socialisation with major external stakeholders (clients, government bodies, investors)• Close engagement with key scientists and leaders across several research areas such as Health, Biosecurity and Food & Nutrition • Content creation for social media channels (Facebook, Twitter, CSIRO Blog) and CSIRO's website• Copy writing and assisting with media interviews

Master'S Degree, Public Policy & Management (Commonwealth Supported Place), First Class Honours (H1)

Bachelor Of Business Management / Bachelor Of Science (Applied Chemistry), Graduated With High Distinction (3.7/4.0)

Vce