Greta Wright Email & Phone Number

United States

Libertyville, Il

• Managed Change Request Deal Desk, streamlining IT service delivery process, ensuring system enhancements, upgrades delivered within budget forecasts and scheduling, controlling scope creep while confirming user acceptance.• Collaborated with IT and Customer, gathering requirements, developing systematic solutions, validating solution against customer requirements satisfying organizational commitments.• Tested and validated solution outputs, drove user acceptance testing and production validation testing ensuring satisfaction of user requirements and delivery of expected outcomes.• Drove initiatives towards automation and sustainability of processes, achieved standardization across global lines of business.

Chicago, Il 60606

Customer liaison/support, problem identification, troubleshooting and triage, CRM, ticket response and updates, proctor, inventory management, database maintenance, reporting, website modifications and maintenance, user requirements gathering, specifications, translation and communication to technical development staff.

Provided leadership on the use and leverage of smart technology.Evaluated the effectiveness of technology strategies and systems.Lead the implementation of technology strategies.Developed technology tools for use by team members and clients.Managed team members’ professional development in the area of technology.

Led team, identified process improvements, implemented process changes, documented processes and training manuals for Sales, Processing, Finance and MIS support teams, creating organizational knowledge base, standardized processes and procedures, new employee on-boarding and training. Standardized, automated reporting and monitoring processes, enabling run time business decisions, attaining organizational fundraising goal for first time in 10 years.Increased utilization of online donation tools, facilitating faster processing times, cleaner data and reports, increasing dollars raised by websites 29% and number of electronic donors 36%.Defined data management strategies while addressing issues of ownership, governance, and resistance to change, leading to consistent definitions, increased data and reporting availability, greater data accuracy, and data based organizational decisions.Hands-on technical resource for website design, relational database management, reporting and querying functions, requirements gathering and specification developing. Trained technical staff on technical tools and acted as knowledge expert on technical tools and systems. Developed, maintained and broadened customer partner relationships with top organizations throughout Chicago land, expanding the breadth of services offered and delivered while increasing the reach and footprint of client locations serviced. Managed multiple local and national client locations with regionally specific requirements and communications efforts.

Created database to facilitate agency funding application process and reporting.

Taught graduate Information Systems courses which included Website Design, Database Management, Project Management, MIS Capstone, Oracle 11g, SQL, HTML and XML. Developed and managed syllabus and course materials; facilitated class instruction.Evaluated student performance and input grades into Blackboard Grade Center.

Praxair • AS400 database conversion, ODBC, reporting, systems implementation support;D&D Realty • MS Access, Visual Basic, Database implementation, project management;Emerging Business Solutions• MS Access, Excel, General IT support including report implementation, data conversions, pivot tables;

Developed and supported applications in Finance, Accounts Payable, Accounts Receivable, Purchasing, Shop Floor Control and Costing functions.Discovered, analyzed and resolved $2.4 million accounting issue for finance group. Developed custom applications in Accounting, Finance, Purchasing and General Ledger Modules. System subject matter expert providing expertise in support of processes, procedures and business rules. Resolved inventory discrepancies between multiple inventory tracking systems. Created Facility Level Costing System to accurately reflect plant level costing.Created interfaces and bridges to accomplish systems integration across platforms. Gathered customer requirements, converted to specifications and expectations.

Masters, Business Administration, 3.6

In Progress

Master'S Degree, Management Information Systems And Services, 3.7

Specialization Development Tools

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, Business Information Systems, 3.8