Gretchen C. Email & Phone Number

San Antonio, Texas Metropolitan Area

Responsible for implementing policies and procedures that optimize the customer experience. Gather feedback from customers using NPS, User Groups and personal meetings. Analyze customer data to identify the best practices and areas of the software that are underutilized. Work with customers as their advocate by bridging the gap between users and IT.

Arlington Texas

• I supervised a staff of 5 employees in the Records Services Division for the Arlington Police Department. The division under my direction processed 300 to 500 Open Records Requests, 300-500 Intergovernmental Agency.
• The average days assigned for Police Records improved from an average of 13 days in 2015 to 3 days in 2016 (75% improvement).
• Additional duties include processing expunction orders and juvenile seal orders from County and City Courts.
• I also serve as a backup Records Custodian for delivering documents via subpoena orders to Courts as needed.

Arlington, Texas

• Administrative Aide ICity of Arlington Texas/City Manager's OfficeSoftware Administrator for GovQA Open Records Request System
• I served as an in-house Software Administrator for the GovQA System that was deployed in 2009. My duties included user maintenance, training, and technical support.Microsoft SharePoint Administrator
• I have been a SharePoint Administrator since November 2007. I manage user permissions, setup workflows, and help train new administrators and end users on how to use and navigate SharePoint.Administrative Assistant
• Greet visitors and direct Arlington residents at the reception desk for the Mayor and City Council/City Manager’s Offices.
• Route correspondence and inquires or special requests and/or citizen concerns to Executive Staff.
• Timekeeper for Knowledge Services Department and serve as payroll backup/support for all divisions of Financial and Management Resources.

Administrative support for local and national senior account managers.Created reports for field personnel, prepared presentation materials for client meetings and trade shows. Processed reports, and maintained orders and product information for the General Services Administration Website.