Gretchen Elliott, Cppm, Csm Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Managed the onboarding solution implementation for a portfolio of client-facing projects through clear, concise communication regarding project scope, requirements, project plans, timelines and expectations. Provided.
• Provided project management for multiple, concurrent projects, ensuring high quality, on-time and on-budget implementations.
• Created accurate and timely project documentation and reporting using Asana, Harvest and ZenDesk software.
• Responsible for risk management, as well as issue management and escalation.
• Collaborated with team members to create and update internal and client facing materials as the software and implementation methodology evolved.

Greater Minneapolis-St. Paul Area

• Led cross-functional teams to successfully implement contracted deliverables for multiple employee engagement survey programs. Primary point of contact for client projects of varying size, both global and domestic, in.
• Partnered with client teams, ensuring overall customer satisfaction, engagement and loyalty through successful project configuration, administration, and results delivery.
• Developed and maintained detailed project documentation, including timeline, product configuration and technical specifications, providing clear direction for project team.
• Applied techniques for planning, tracking, change control and risk management for each project, facilitating on-time, and in-scope completion.
• Established effective internal and external communication plans, facilitated meetings, providing regular project status reports to clients and internal stakeholders.
• Conducted interactive training sessions for client representatives, enabling independent utilization of survey results within IBM proprietary survey tools.

• Served as primary contact for multiple employee engagement and 360 feedback survey programs for Fortune 500 companies. Coordinated project delivery activities with external clients, internal teams, and vendors in all.
• Consulted with external clients to clarify project goals and objectives, developing efficient and detailed timelines with key milestones.
• Created proposals based on time, materials, and past experience for new and ongoing projects.
• Gathered business requirements, anticipating client needs and providing solutions and /or new processes.
• Set up necessary tools and survey requirements for client, gathering results and delivering predefined reports.

Bachelor Of Science - Bs, Business Administration (Marketing, Management, Human Resource Management)

Mini Master, Project Management Certificate

Certified Professional Project Manager (Cppm)

Certified Scrum Master (Csm)