Managed the onboarding solution implementation for a portfolio of client-facing projects through clear, concise communication regarding project scope, requirements, project plans, timelines and expectations. Provided consultation on best practices and trained clients on the onboarding solution by conducting hands-on, interactive training sessions.• Provided project management for multiple, concurrent projects, ensuring high quality, on-time and on-budget implementations.• Created accurate and timely project documentation and reporting using Asana, Harvest and ZenDesk software.• Responsible for risk management, as well as issue management and escalation.• Collaborated with team members to create and update internal and client facing materials as the software and implementation methodology evolved.

Led cross-functional teams to successfully implement contracted deliverables for multiple employee engagement survey programs. Primary point of contact for client projects of varying size, both global and domestic, in finance, restaurant, hospitality, energy, manufacturing, and retail industries. • Partnered with client teams, ensuring overall customer satisfaction, engagement and loyalty through successful project configuration, administration, and results delivery.• Developed and maintained detailed project documentation, including timeline, product configuration and technical specifications, providing clear direction for project team.• Applied techniques for planning, tracking, change control and risk management for each project, facilitating on-time, and in-scope completion.• Established effective internal and external communication plans, facilitated meetings, providing regular project status reports to clients and internal stakeholders.• Conducted interactive training sessions for client representatives, enabling independent utilization of survey results within IBM proprietary survey tools.

Served as primary contact for multiple employee engagement and 360 feedback survey programs for Fortune 500 companies. Coordinated project delivery activities with external clients, internal teams, and vendors in all phases of the project life cycle, including oversight of upgrades to proprietary systems within budget. Supported internal consultants in development of client surveys.• Consulted with external clients to clarify project goals and objectives, developing efficient and detailed timelines with key milestones.• Created proposals based on time, materials, and past experience for new and ongoing projects. • Gathered business requirements, anticipating client needs and providing solutions and /or new processes.• Set up necessary tools and survey requirements for client, gathering results and delivering predefined reports.