Gretchen Ormsby Mangold Email & Phone Number

- Authored and managed 25+ deployed system (SFDC/Fusion) enhancement requests through company Agile Programs (I2O, Kanban)- Provided UAT for all Order Management system enhancement deployments- Project Management for major company initiatives - Root Cause Analysis approach that led to 50% decrease in OM system tickets through ServiceNow- Document system processes and provide system process training for OM Team- Cross-functional collaboration on business impact for system enhancements- SFDC Dashboard and Reporting Business Unit Leader

- Focus on employee leadership, strategic plan development, advertising, and new markets.- Implementation of new Order Management system and the Customer Service experience.- Automated the accounting processes of the company.

Iowa City, Iowa Area

- Providing C-Level Executives, Professors and Researchers, administrative and business support in the Department of Psychiatry, Carver College of Medicine. - Prepared, proof and edit documents including grant applications and materials for submissions.- Created and monitored the individual grant budgets for reporting and compliance. - Monitored progress of orders purchased and billing process, reconciling purchase cards and maintaining compliance to state and university guidelines.

Olympia

Division’s liaison and coordinator with information technology project and technical staff, accounting and procurement staff, and business liaison to state and federal authorities as required for project(s) purposes, with a mission to advance public safety through licensing, regulation and education while collecting revenue supporting Washington State’s transportation system.Project Manager for Dept. of Licensing (DOL) grant projects with state and federally secured funding.

Provided C-Level Executive Support to the Assistant Director, and oversaw operational projects under the division. Developed and maintained close relationships with customers, legislature representatives, and internal/external stakeholders.

Renton, Washington

• Managed the permit application process and initiated regular follow-up with municipalities throughout the state. • Coordinate Field Team starts and utility setup for field operations.• Pioneered the company’s VPO and Change Order process.• Created and customized various construction schedules and reports using the System Advisor modules of Builders System Solutions software, including JD Powers reporting for cycle time builds and Directors reports.• Acting Safety Manager focusing on training, communication and continuous improvement.

Alpharetta, Georgia

• Served as manager of private/public partnership with the Economic Development Group to redevelop a 75 acre blighted area with a $250 million multiuse master plan.

Everett, Washington

• Drafted and implemented remodeling plan for a 110 year old hotel and saloon, transforming it into a high-end steakhouse and blues club.

Renton, Washington

Business Process Management

Certificate In Project And Risk Management Through Pmi

Aa, Business Administration

Business Administration And Management, General