Gretchen Dervish Email & Phone Number

Orlando, Fl, Us

Remote First, Us

-Oversee the Business Enablement and Program Management teams that support activities like sales training, process improvement, project management and oversight of our enablement tools-As leader on the Business Strategy team, engage in strategic projects to ensure the Business team has the support, systems and resources to perform effectively and efficiently -Developed the global sales enablement function for Circle

Milwaukee, Wisconsin, Us

-Lead a team of 5 leaders and 45 Solution Consultants supporting 150MM in new business and cross-sale revenue for various cards, digital and fintech solutions -Ensured team delivers effective proposals (RFPs/RFIs), sales discovery, solution presentations and ROI models to increase sales -Oversaw the integration of Sales Support functions following the Ondot acquisition to align sales enablement strategy, sales resources, sales content and collateral -Partnered with Product and Marketing leaders to manage a content development and communication process for go-to-market content, product enhancements and client facing tools and messaging

Milwaukee, Wisconsin, Us

-Directed Program Managers responsible for sales training, sales program management, market and competitive intelligence, social selling and consultant relations providing sales enablement for 2,000+ quota-carrying associates-Oversaw global, sales training methodology including content design, delivery and development of competencies and learning journeys to support onboarding, leadership development and cross-training -Selected to manage 6, year long, business integration work-streams following the 2019 First Data acquisition-Led the post-acquisition strategic program to combine two sales training methodologies into one global model reflecting the best of both original companies

Milwaukee, Wisconsin, Us

-Hired and developed a team of Solution Consultants to lead discovery and complex solution demonstrations supporting 300MM new logo and cross-sale revenue for the Large Bank division -Oversaw the development and delivery of complex proposals (RFPs/RFIs) -Appointed as leader of a Division-wide Sales Support transformation and best practice initiative in partnership with 6 peer team leaders who collectively managed 70+ Sales Support associates across the division

Milwaukee, Wisconsin, Us

-Managed strategic business planning function as a member of the business unit leadership team -Facilitated and defined cross-business unit strategic and operational plans as part of long range and annual operating planning process-Managed division and corporate level transformation projects for key client projects and internal improvements between Sales, Relationship Management, Product and Client Operations-Led the implementation of process improvements and staffing model changes for Sales Support, Service Management and Portfolio Management teams comprised of 40+ associates

Milwaukee, Wisconsin, Us

-P&L oversight of Professional Services function including 5 managers and 60+ associates across US & Costa Rica responsible for custom development, consulting and client training - achieved 22%+ increase in revenue YOY -Served as client-facing program manager for training and custom development elements of large-scale core system conversion projects-Implemented a customizable, consultative-based training program for core system conversions, reducing the need for repeat client training and post conversion support

Us

-Reporting to the CEO, managed the Training and HR teams, responsible for sales training, operational training, leadership coaching, recruiting, and employee relations for operations across 5 states -Developed and implemented an orientation program to train new hires on operational process and procedures, selling techniques and software applications, helping to reduce employee turnover by 20% -Designed a leadership development program with modules for coaching, effective interviewing, advance selling techniques and negotiation

Toronto, Ontario, Ca

-Recruited, hired and provided direction to the national learning team comprised of facilitators, consultants and training coordinators responsible for training >1,000 employees across 3 states during US start-up venture -Created, managed and delivered training programs including sales training, banking operations training, customer service, diversity and compliance -Facilitated >10 Sales Management training sessions per month in coaching and leadership practices -Established and managed a knowledge portal linking five regional offices and hundreds of sales locations across North America resulting in a cost reduction of $30k in the first month of production

B.A, Organizational Communication; Business Administration

M.A, Corporate Communication & Technology