Through effective leadership, strategic planning, and operational excellence, I am committed to optimizing clinical processes, enhancing efficiency, and ultimately contributing to the advancement of healthcare innovation and patient care.• Drive process improvements and operational efficiencies through the implementation of best practices, standardized procedures, and innovative technologies.• Collaborate cross-functionally with internal stakeholders such as Clinical Leadership, Regulatory, Quality, Product team to drive project success and archive organizational objectives.• Establish and maintain relationships with internal and external vendors to foster productive partnerships and facilitate smooth.• Provide leadership, mentorship, and guidance to clinical operations staff, fostering a culture of teamwork, accountability, and continuous learning.• Prepare and present project updates to senior management and key stakeholders, highlighting achievements, challenges, and mitigation strategies.

Led cross-functional operations, technology and product teams to ensure enterprise awareness and alignment of over 800+ internal and regulatory strategic initiatives.• Facilitated an interconnected set of repeatable delivered solutions. *Built and implemented an in intake and governance process for ~15,000 clinical operation leaders, enabling both efficiencies and scale. *Facilitate roadmap planning with prioritized portfolio and balanced resource management driving to rationalization as well as fostering best practice dissemination.• Solved critical business roadblocks by analyzing current processes, identifying pain points and creating tangible solutions easily implemented by our customers. *Constructed a workflow rationalization process used by our customers to organize and prioritize their daily and long-term project roadmaps. *Enhanced customer journey streaming submission process with clear and concise site eliminating ~10 sites to 1. *Significantly reduced fractured team engagement by reducing duplication of efforts by allowing visibility into the broader portfolio of work across clinical operations. *Headed and enabled the ability to produce reporting that aligns with our mission and strategic alignment.• Championed Agile methodology adoption across the organization.

Coordinated matrixed environment projects streamlining end-to-end process to automate clinical operations.• Accomplished a large-scale agile team transformation to drive performance and quality reducing the teams project request turnaround time from 5 months to 1 month.• Accelerated relationships, communications, and process improvement among all stakeholders.• Coached team to adopt Agile mindset driving agile values and principles with continuous improvement.• Managed sprint backlog items and tasks ensuring the right value was delivered at the right time.• Centralized support process including delivery, issue tracking and service-level monitoring.• Researched Agile methodologies ensuring the best practice and process was applied.• Launched Agile Community of Practice group enabling champions to embrace practice.

Collaborated with key stakeholders to define scope, deliverable and timelines for demand management process with prioritization and governance review.• Provided state-specific clinical technology support to lead operations in migrations and growth. *Participated in up-front requirement gathering sessions to provide approval for artifacts. *Championed standardization of the associated business processes. *Ensured the migrations for new business and expansions projects were successful.• Organized cross-functional teams with technology and health plans for successful clinical application migration.

Coordinated business solutions by providing liaison and subject matter expert to business teams.• Implemented client requirements, business needs and project objectives, by leading working sessions and client meetings in collaboration with all stakeholders. • Headed working sessions to transition requirements into functional specifications and use cases.• Transformed functional specifications and use cases into test conditions for user acceptance testing.• Facilitated the change control process for ongoing enhancements.

• Developed and supported the Radiology and Pharmacy IT departments.• Served as the technical liaison for the medical staff by integrating tools into their practices.• Organized and planned the successful implementation of a computed radiology program.

• Implemented, trained, and provided ongoing support to medical staff on a new dictation software program.• Dedicated contact for Providers for application implementation including Training, Change Management and technology support.• Oversaw the operation and maintenance of the IT Transcription network.