Gretchen Lynch Email & Phone Number

• Serve as project leader for multiple accounts' content campaigns• Secure internal and/or external resources for projects• Manage and document project information• Keep project plan in scope• Present and train clients on customer facing website• Communicate extensively with clients and internal team members on project deliverables• Track earned revenue to meet monthly and quarterly goals• Train and mentor new hires• Identify opportunities to improve processes/workflow to deliver quality services

• Accumulated and analyzed data received from Net Promoter Score (NPS) customer satisfaction surveys• Prepared presentations for delivery of KPIs to directing board• Trained colleagues on navigating NPS website• Delivered key account elation• Represented company at customer development seminars• Trained accounts on professional website• Upsold clients on products and services• Documented product information, processes, and policies for customer care representatives• Provided solutions for audiology accounts’ product and patient issues• Trained and mentored new hires

Eden Prairie

Generated leads and increased positive awareness of university by creating business to business relationships. Represented university at college fairs and local chamber of commerce. Planned, facilitated, and led professional development events, information meetings, and student orientations. Built relationships and led adult students throughout the college enrollment process.

Reserve taught all grades from Early Childhood Education through Adult Education and K-12. Corresponded with individual teachers to follow up with lesson plans. High concentration in Business/Marketing classes.

Assisted in marketing functions including managing website; implementing social media profiles; and coordinating store orders. Wrote monthly newsletter. Responded to business inquiries. Coordinated workshop event logistics.

Dri-Steem Corporation

Tracked industry trends and reported to management. Tracked sale leads and connected them with appropriate sales personnel. Forwarded trade literature to customers to help fill their humidification needs. Organized trade journal library for all inside personnel to keep abreast of industry trends.

Called all employees of client banks posed as a customer. Helped improve telephone skills and customer service with each employee of the bank.

Developed pricing strategies to achieve company gross margin goals. Negotiated vendor promotions for bi-monthly sales flyer. Wrote copy and worked with advertising on producing sales flyers and catalogs. Coordinated marketing action plans to stimulate sales. Supported sales force. Managed department employees. Developed employee career goals. Analyzed and presented dental industry trends and company’s market position. Reported monthly business activity.

Wrote and calculated pricing material for customer proposals. Reported monthly market analysis. Researched industries and completed customer profiles. Represented company at national transportation conventions and marketing events. Instructed new employees and independent contractors on computers, business and contract analysis.