Gretchen P. Email & Phone Number

St Paul, Mn, Us

• Created and maintained e-Commerce budget, strategy and marketing plans• Quickly sourced new eBay store and product listing template designers to create a fresh and upscale look to reflect the high-fashion products that we sell and build more credibility to our store and to our 99.9% feedback rating• Successfully rolled eBay operations from SolidCommerce software to more robust Channel Advisor multi-listing platform with minimal downtime. Implementing Shipstation shipping software at the same time to create a more streamlined operation• Knowledge of web analytics and the ability to utilize data create revenue models and prove business cases• Researched and designed the online shopping experience with Shopify ecommerce software from template design, site navigation, product titles, product descriptions, shipping rates, tax configuration, and payment method• Handled all customer service communications regarding questions, challenges, and feedback• Streamlined processes using multiple eCommerce platforms• Sourced robust email marketing software, set up integration with Shopify, created email design templates and automated flows, and launch campaigns through the Klaviyo

Hopkins, Minnesota, Us

• Planned and managed long term projects for all internet eCommerce operations• Supported online brand identify through cross-channel merchandising and eMarketing initiatives resulting in an average of 11% YOY sales increase• Collaboratively developed a custom website fostering talent in creating user-friendly interfaces• Systematically planned and merged two separate inventory systems into one through a feed within ChannelAdvisor creating one uniform inventory process increasing work flow and employee productivity• Continuously identified and executed new opportunities for growth• Led implementation of key marketplaces into multi-listing platform– including the NewEgg, Rakuten, and Sears marketplaces resulting in a 6% sales increase• Developed and launched successful promotional events through planning and coordination with key partners with the biggest promotion resulting in the sale of 15,000 pieces of the advertised item

Hopkins, Minnesota, Us

• Executed customer support strategies for the current and future web enhancements and upgrades• Performed competitive analysis to come up with recommendations that improve customer experience and drive business growth• Owned the creation, verification, and maintenance of the monthly sales reports used for accounting and fee verification• Developed & improved solutions by preparing & evaluating alternative workflow solutions• Worked with SEO software to update company websites and implemented optimization efforts to increase site traffic• Prepared email creative briefs for development and execution of promotional emails• Created marketing material for inclusion in all packages resulting in an increase in traffic to webstore• Implemented new desktop hardware, server hardware and maintenance, and software across the company working directly with the IT Director as well as assisted end users with software and hardware issues

Associate Of Arts And Sciences (Aas), Computer Networking

Associate Of Arts (A.A.), Generals

Education record

Early Childhood Education And Teaching