Grey Freeman

Grey Freeman Email and Phone Number

Customer Success & Sales Training Specialist ► Empowering Businesses & Individuals To Excel Through Leadership, Customer-Centric Strategies & Analytical Training @ Gap Inc.
san francisco, california, united states
Grey Freeman's Location
Brevard, North Carolina, United States, United States
About Grey Freeman

I empower businesses and individuals to succeed through leadership, customer-centric strategies, and analytical training. Passionate about enhancing customer experiences through tailored training programs, I excel in developing effective training programs, conducting new-hire training, and fostering a culture of continuous improvement. My strengths include inspiring leadership, creative problem-solving, and championing customer success. I specialize in identifying strengths and areas for improvement, creating personalized plans for development, and inspiring others to achieve new levels of success.𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 I believe the best and most significant work comes from empowered employees with purpose. I lead from a supportive position, empowering others to harness the power of their mindset and deeper meaning. I find my stride in helping individuals and teams realize their full potential and achieve greater success.𝗔 𝗤𝘂𝗼𝘁𝗲 𝗧𝗵𝗮𝘁 𝗜𝗻𝘀𝗽𝗶𝗿𝗲𝘀 𝗠𝗲One of my favorite quotes is from Antoine de Saint-Exupéry: “If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” I find deep satisfaction in helping others discover their purpose and embrace a boundless mindset.𝗕𝗲𝘆𝗼𝗻𝗱 𝘁𝗵𝗲 𝗗𝗲𝘀𝗸 Outside of work, I love browsing flea markets and vintage shop and exploring my creative side in painting, drawing, writing, and interior design projects. Travel is another passion; I've explored England and Morocco extensively. I'm also working on a BS in Communications, a subject matter which I'm passionate about and happy to be delving more into.👉 Learning, expansion, and sharing in all forms is my jam, both in and out of a professional settings. I'm excited for new opportunities moving forward.

Grey Freeman's Current Company Details
Gap Inc.

Gap Inc.

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Customer Success & Sales Training Specialist ► Empowering Businesses & Individuals To Excel Through Leadership, Customer-Centric Strategies & Analytical Training
san francisco, california, united states
Website:
gapinc.com
Employees:
59139
Grey Freeman Work Experience Details
  • Gap Inc.
    Lead
    Gap Inc. May 2023 - Present
  • Starbucks
    Store Manager
    Starbucks Oct 2020 - Apr 2023
    Brevard, North Carolina, United States
    - Promoted to lead a newly opened store, managing 25-30 employees, recruiting, hiring, and setting performance goals to drive customer satisfaction.- Increased customer satisfaction scores by 15-20% within the first month by introducing new interaction techniques and employee challenges, achieving a top-7 ranking in the area and #1 in the district.- Achieved a 30% reduction in drive-through wait times by conducting peak-hour observations, providing real-time coaching, and implementing detailed daily plans, positioning the store as a benchmark for similar-volume drive-throughs through effective training and execution.- Nominated Store Manager of the Quarter in the region for standout successes and appointed as Manager Trainer, delivering a remote presentation to 100+ Store Managers on customer satisfaction strategies.- Reduced employee turnover by 20% and facilitated 10+ internal promotions within 1.5 years through bi-quarterly conversations, personalized development plans, and talent bench-building.- Led operations remotely during COVID, managing hiring, onboarding, scheduling, inventory tracking, and troubleshooting through virtual platforms.- Collaborated regularly with district peers in virtual meetings to address staffing and inventory challenges.
  • Starbucks
    Shift Supervisor
    Starbucks 2017 - 2020
    Hendersonville, North Carolina, United States
    - Managed daily store operations, overseeing labor adjustments, cash management, and inventory accuracy to ensure smooth workflows and exceptional customer service.- Strategically positioned employees to optimize efficiency and development, mentoring staff through example, coaching, and recovery strategies.- Mentored employees to leverage strengths, leading to 15+ in-house promotions within three years and improved team and individual performance.- Elevated store from lowest to second-highest grossing in the district through consistent team coaching on customer service and recovery expectations.- Coached peers on inventory tracking systems during shift transitions, improving team ownership and ensuring accuracy in store inventory.- Conducted first-round interviews to assess candidates for store roles, helping build a high-performing team aligned with company values.- Earned promotion to Store Manager in recognition of coaching and supporting peers and upper management, fostering a respectful and effective work environment.

Grey Freeman Education Details

Frequently Asked Questions about Grey Freeman

What company does Grey Freeman work for?

Grey Freeman works for Gap Inc.

What is Grey Freeman's role at the current company?

Grey Freeman's current role is Customer Success & Sales Training Specialist ► Empowering Businesses & Individuals To Excel Through Leadership, Customer-Centric Strategies & Analytical Training.

What schools did Grey Freeman attend?

Grey Freeman attended Arizona State University.

Who are Grey Freeman's colleagues?

Grey Freeman's colleagues are Leo Gonzalez, Kola. A, Tamara Cadieux, Angelica Sanchez, دراس دراس, Cherrona Minott, Tina Vandine.

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