Grey D. Email & Phone Number

Herzogenaurach, Bavaria, De

►IT Infrastructure Management and Support, Project Management, New Technology Implementation►Executive VIP Support, MAC and PC Hardware and Software Support & Management, Network Support►Delivered comprehensive AV support for Senior Leadership meetings, ensuring seamless execution of presentations and discussions.►Troubleshot and resolved technical issues in real-time, ensuring minimal disruptions during key presentations and meetings.►Set up and managed AV equipment for Sales meetings and Auditorium events, including projectors, microphones, and video conferencing systems.►Facilitated high-stakes presentations for clients, buyers, and executives, enhancing the meeting experience through advanced AV solutions.►Conducted needs assessments to determine technology requirements for office operations, advising on tools and systems to address gaps.►Configured, tested, and deployed new technology solutions, ensuring compatibility with existing workflows and systems.►Managed end-to-end implementation of new technologies►Assisted project managers in identifying, prioritizing, and initiating office improvement projects, ensuring alignment with business objectives.►Coordinated with vendors, stakeholders, and internal teams to address project challenges, resolving issues and maintaining project timelines.►Provided post-implementation support and training to ensure successful adoption and long-term project sustainability.►Collaborated with cross-functional teams, including IT and event management, to organize and execute large-scale corporate events.►Imaging and Pushing Software to users via JAMF and SCCM, System Administration, Remote Support.►Mobile Device Management & Support, Meeting Room Support, Event IT Support, AV Support.►Installs/Moves/Ads/Changes, Asset Management.

Herzogenaurach, Bavaria, De

►IT Infrastructure Management and Support, Project Management, New Technology Implementation►Executive VIP Support, MAC and PC Hardware and Software Support & Management, Network Support►Delivered comprehensive AV support for Senior Leadership meetings, ensuring seamless execution of presentations and discussions.►Troubleshot and resolved technical issues in real-time, ensuring minimal disruptions during key presentations and meetings.►Set up and managed AV equipment for Sales meetings and Auditorium events, including projectors, microphones, and video conferencing systems.►Facilitated high-stakes presentations for clients, buyers, and executives, enhancing the meeting experience through advanced AV solutions.►Conducted needs assessments to determine technology requirements for office operations, advising on tools and systems to address gaps.►Configured, tested, and deployed new technology solutions, ensuring compatibility with existing workflows and systems.►Managed end-to-end implementation of new technologies►Assisted project managers in identifying, prioritizing, and initiating office improvement projects, ensuring alignment with business objectives.►Coordinated with vendors, stakeholders, and internal teams to address project challenges, resolving issues and maintaining project timelines.►Provided post-implementation support and training to ensure successful adoption and long-term project sustainability.►Collaborated with cross-functional teams, including IT and event management, to organize and execute large-scale corporate events.►Imaging and Pushing Software to users via JAMF and SCCM, System Administration, Remote Support.►Mobile Device Management & Support, Meeting Room Support, Event IT Support, AV Support.►Installs/Moves/Ads/Changes, Asset Management.

Atlanta, Ga, Us

►Project Management, New Software Implementation & Support►Mac and PC Software , Hardware, Network Troubleshooting & Support.►Audio Visual Support, Executive Support, Remote Support for Remote Users & NJ Office.►Application Administration for CDK, Netstar, Momentum, Advent, MyKaarma.►Mobile Device Support/Mobile Iron MDM, IMAC, Inventory Management, Printer Support.►Imaging & Deploying new laptops for new hires, replacements, O365 and Teams Support.►Managed projects simultaneously, with budgets.►Spearheaded cross-functional teams members to deliver projects aligned with client requirements and company objectives.►Developed detailed project plans, schedules, and resource allocations to ensure timely completion of deliverables.►Reduced project costs through effective resource management and process optimization.Conducted risk assessments, identified potential obstacles, and implemented mitigation strategies to ensure project success.►Communicated project updates to stakeholders, ensuring alignment and transparency at all stages.

New York, Ny, Us

Project Management & IT Infrastructure SupportLed software and hardware upgrades/rollouts, ensuring seamless transitions for end-users and minimal disruption to operations.Managed and resolved a wide range of technical issues, including hardware, software, network connectivity, VPN, encryption, Active Directory, and password resets.Performed imaging and configuration of PCs and Macs for new users, including the setup of user accounts, email, and workstations.Provided remote technical support, utilizing JAMF and SCCM for software deployment, system updates, and upgrades to hardware and software.Oversaw asset management, ensuring accurate tracking and inventory of IT equipment and software licenses.Managed end-user IT requests for installations, moves, adds, and changes (IMAC), as well as providing dedicated Adobe Creative Suite and Secure Print support.Delivered executive-level IT support, including audio-visual and meeting room setup/troubleshooting, ensuring high-quality and efficient support for critical meetings.

Seattle, Washington, Us

Technical Support & System AdministrationResolved complex technical issues related to hardware, software, networking, VPN connectivity, and server environments.Administered Office 365, Okta Single Sign-On, and BlueJeans AV platforms, ensuring efficient user access and seamless collaboration.Provided support for Dropbox for Business and Salesforce, troubleshooting and assisting with user needs.Deployed and managed AirWatch on iPhones and iPads, ensuring secure and efficient mobile device management.Led the imaging, deployment, configuration, and troubleshooting of both Mac and PC systems, including OSX and Windows 7/8/10 environments.Responded to and resolved IT support tickets via ServiceNow for both onsite and remote users, ensuring timely and effective issue resolution.Provided audio-visual support, including setup and troubleshooting, for meetings and presentations.Managed the allocation and tracking of loaner laptops for departments and maintained accurate asset tagging for all IT equipment in ServiceNow.

New York, Ny, Us

IT Support SpecialistManaged and resolved technical support tickets via ServiceNow, addressing a wide range of issues including hardware, software, email, network connectivity, and VPN access.Delivered remote support to offsite users, ensuring timely resolution of technical issues and minimizing downtime.Led imaging, software installations, and user migrations, including transitioning users from Windows XP to Windows 7, ensuring smooth transitions and minimal disruption.Executed Moves, Adds, and Changes (MAC) processes, including setting up new user accounts in Active Directory (AD) and Exchange.Provided troubleshooting and support for printers, copiers, and peripheral devices, ensuring operational efficiency across the organization.Collaborated with Dell field technicians to resolve hardware and software issues across all AIG locations, ensuring consistent and effective support for global teams.

New York, New York, Us

IT Support & Systems AdministrationPerformed hardware installations, repairs, upgrades, and ongoing maintenance, ensuring optimal functionality and performance of IT equipment.Resolved a wide range of software and hardware issues across PCs, Macs (OSX), and smartphones, ensuring efficient operation and minimizing downtime.Provided troubleshooting and setup support for printers, copiers, and scanners, ensuring proper integration and functionality.Created and managed new user email accounts in Active Directory (AD) and Microsoft Exchange, ensuring smooth onboarding and account access.Led desktop imaging and deployment efforts for Dell, HP, and Apple computers, ensuring efficient rollout and system configuration for new and existing users.Administered user account setups, password resets, and other administrative tasks in Active Directory and Exchange.Managed the setup and troubleshooting of audio-visual equipment in conference rooms, supporting seamless meetings and presentations.Oversaw installations, upgrades, migrations, and system deployments, ensuring timely and efficient delivery of IT services.Maintained an accurate and up-to-date inventory of all IT assets, ensuring proper tracking and management of equipment and software.

New York, Ny, Us

IT Support SpecialistManaged and resolved support tickets via ServiceNow, addressing hardware, software, and network issues across PCs, Macs, smartphones, and tablets, ensuring quick and efficient problem resolution.Configured and troubleshot email-related issues for desktops, laptops, and mobile devices, ensuring seamless communication and minimal disruption to end-users.Set up and configured new Dell computers for staff, including software installations, drive mappings, and printer configurations to ensure smooth system operation.Executed Moves, Adds, and Changes (MAC) for user accounts, devices, and hardware setups to accommodate organizational needs.Provided setup, troubleshooting, and ongoing support for printers, copiers, and scanners to ensure continuous functionality across the organization.Assisted Columbia staff with migration to the Exchange email server, ensuring a smooth transition and configuration of Outlook on tablets and smartphones for all users.

Jersey City, Nj, Us

IT Support SpecialistDelivered technical assistance and support for hardware, software, and system-related issues on both PC and Mac platforms, ensuring timely resolution and minimal downtime.Configured and troubleshot email-related issues across desktops, laptops, and mobile devices, ensuring seamless communication for end-users.Managed the creation and administration of new user accounts and email accounts in Active Directory (AD) and Microsoft Exchange, ensuring secure and efficient access.Performed Moves, Adds, and Changes (MAC) to user accounts, computer settings, file permissions, and system configurations to meet organizational requirements.Provided troubleshooting and support for printers, copiers, and scanners, ensuring optimal performance and user satisfaction.Delivered remote technical support to users, resolving issues efficiently and maintaining high levels of user productivity.