Carly Griffin Email & Phone Number

Boston, Massachusetts

Touchplan is a collaborative field planning tool and is the only way project teams can easily execute the Last Planner® System by digitizing the old, analog process of sticky notes on the wall.As a Customer Success Manager, I consult with our project teams to ensure our clients see value planning their projects in Touchplan®, as well as building engagement with the platform. Being part of the Customer Success Team means I help build Touchplan®’s business, shape the Touchplan® product, and have a tangible impact on the projects of our clients. By advising them on Touchplan best practices and guiding them through the Last Planner System I help teams continue to improve their planning process. I work with over 150+ different teams throughout the duration of their project as well as providing real-time support to any of our 16,000+ users

Boston, Massachusetts

As a Customer Success Associate, I managed 100+ projects - onboarding teams and guiding the teams through their process to ensure successful implementation. I also supported our 15,000+ users answering questions in real time via intercom. Working closely with our product team I developed a process to handle and resolve any reported issues and new ideas. In the first quarter working with the product team, we reduced open issues by more than 50% and allowed greater transparency to ensure the whole team is on the same page.

West Dennis, Ma

The Waterfront Restaurant at the Lighthouse Inn is a family owned restaurant attached to a Classic Cape Cod Style Inn. With guests coming from one of the 26 cottages on site or from walking down the beach. This restaurant has a capacity of over 200 which is fully utilized for weddings, private events and dining service. With a small dining room staff of approximately 25 employees we worked to make sure every guest left happy.As a dining room manager I am in charge of all operations on the floor to ensure all guests' expectations are being met and exceeded. This includes tracking hit patterns to make sure that each facet of the restaurant is prepared for rushes and is operating efficiently. Which means monitoring all servers and balancing the workload during the rush to prevent bottlenecks. It is also my responsibility to monitor the kitchen and the bar to ensure that everything is running efficiently. If at any point something goes wrong it is my responsibility to ensure that the guest who may be affected is still enjoying their visit even with a delay. This is successfully done by maintaining an open line of communication with the executive and sous chef to be able to accurately manage a timeline for guests.Not only am I tasked with observing employees but also with staffing the dining room based on current business levels and the strengths of the staff. This also includes training all new staff on dining room procedures for full service and for weddings and banquets.It is also my responsibility to manage the preparation, execution of cleanup of weddings, banquets, and full dining service. I am also in charge of completing all paperwork associated with the dining room service. This includes side work assignments, station assignments, daily meeting agendas and cash-out paperwork.

West Dennis, Ma

During the summers of my Sophomore and Junior year I worked at The Waterfront at Lighthouse Inn, which has been family run for over 70 years. In my second year, I was tasked with training a lot of the new servers. I taught them how we operated and how to use our InnQuest POS system. I also taught the new servers tips and tricks on how to operate our POS system more efficiently. We had many guests who came for vacations, due to the extended nature of their stay, I would often see the same family for breakfast and dinner multiple times during their stay. The time I spent with the guests allowed me to remember their preferences and anticipate their needs. Many of the international guests wanted to hear about fun activities to take part in while they were there. So I kept up to date on the local tourism and I loved to hear how they enjoyed their trip to somewhere I suggested. The relationships I built also led to repeat customers, one time a women came in by herself for lunch and when she left she had made a reservation with me for her sister’s birthday celebration a month later. I always felt proud when the costumers were happy with their experience because I knew that I had contributed to that.I was always someone my employers could count on if something unexpected came up due to my ability to adapt to all situations. Whenever the need arose I was willing and able to step in and act as the busser, expediter, or pool server. The expediter is in charge of making sure all the food gets to the right table in the right order in a timely manner. I had ever officially trained for this position, but due to my observational nature and analytical mind I was able to successfully keep track of all orders that came into the kitchen. The pool server was in charge of running food, making drinks, clearing the tables and restocking the towels. No matter what the job entailed I was always willing to go the extra mile and this mentality is something that I strive to continue.

Isenberg School Of Management, Umass Amherst

As Vice President of Operations of the Women of Isenberg Conference, I serve with the President and the Vice President of Marketing as the student leadership. The three of us work to make executive decisions throughout the conference planning process. I am in charge of planning and executing all communications between sponsors, attendees, and the Conference planning team. I also track revenue and expenses in order to maintain the budget of over $60,000. I am also in charge of the "Day Of" operations. Including working with vendors to ensure delivery of all orders. In addition, I am tasked with recruiting, selecting and training all Student Ambassadors, as well as coordinating all-conference volunteers. This involved vetting over 70 applications and interviewing and placing the most qualified candidates in the right position. During the planning process, I mentor two apprentices. This allows for them to learn the entire process for the future, as well as help, maintain all operations.

Isenberg School Of Management, Umass Amherst

As Co-President I worked with the other Co-President to coordinate and implement our plan for Isenberg Women in Business. Every week we organize and run our general weekly body meetings for our 200+ members. These meetings include training sessions to prepare other undergraduate women for the workplace and a speaker series where professionals present on a particular issue for women in the workplace. We also coordinated company visits and information sessions. In addition to our weekly meetings and visits, we worked to support and advise Executive board members to ensure their initiatives were successful. In order to effectively organize all of these events we scheduled one on one meetings and made use of long-term planners. We also worked to encourage and inspire all members of Isenberg Women in Business by providing support through our peer mentorship program. .

Isenberg School Of Management, Umass Amherst

As a general body member of Isenberg Women in Business I was a part of Women in Business's Media Literacy Campaign, where we focused on educating others about the influence media has on society through stimulating a conversation and discussion. In the 2014-2015 school year I worked with a team to organize a comedy event on campus to raise money for Alzheimer’s research as part of the Hilarity for Charity-U campaign which raised more than $700.

Isenberg School Of Management, Umass Amherst

As a member of the Executive Board I helped advise underclassmen, assisted in running meetings, and helped plan events. In the 2014-2015 school year I helped plan a dodge ball tournament which raised about $700 for the American Cnacer Society.

Mansfield, Ma

I responsibly handled cash transactions and directed phone calls to the proper department. I recorded when employees signed in and out of their shifts in order to track their hours accurately. I also recorded the number of customers in order to help track the daily business. While I was working I interacted with customers, informing them of all of the services offered by the Car Care Complex to ensure complete satisfaction.

Operations And Informantion Management

Activities and Societies: Isenberg Women In Business, The Women of Isenberg Conference, Isenberg Honors Council,Dean's List GPA: 3.92

Business Administration, Management And Operations And Communications Media Studies

I spent the fall semester of 2016 studying at the University of Leeds.

Education record

Activities and Societies: Member of the Mock Trial Team, National Honor Society, Stage Manager of the Drama ProductionsGraduates.