Patrick Griffin Email & Phone Number

New York, Ny, Us

New York, United States

-Providing necessary information and resources to facilitate a successful transition for new clients and ensuring a smooth onboarding process.-Developing and implementing comprehensive onboarding programs that align with the company's values and culture.-Collaborating with various additional departments and internal/external stakeholders to ensure a smooth transition for new clients.-Monitoring the progress and integration of new clients, identifying any challenges and providing support as needed.

New York City Metropolitan Area

-Provided customer onboarding through education on the features of newly implemented software services-Utilized advanced analytical skills to troubleshoot with clients & provide remedies for software hindrances-Offered customer service improvements using CRM software to track increases in productivity rates-Acted as the subject matter expert for installation and configuration of company software at customer site-Communicated information continuously to cross-departmental teams, ensuring the optimization of resources-Developed customizable templates to guide additional feature adoption sales process, utilized company-wide-Offered client support by monitoring live chat, email, and social media to fulfill inquiries for key client needs

Greater New York City Area

-Implemented innovative strategies to improve success processes and maximize customer lifetime values-Provided multi-departmental schedule coordination with multiple calendars ensuring no overlaps or conflicts-Used clear and consistent communication to generate reports, record meeting minutes, & create presentations-Coordinated office duties such as generating data reports, filing, managing assets, and facilitating meetings-Facilitated cross-departmental presentations to provide valuable information about department regulations

-Educated clients on offerings to empower mutually beneficial contracts, increasing monthly revenue by 19%-Processed content and digital assets, ensuring the accuracy of the data entered, and reducing errors by 35%-Led the implementation of improvements and ensured the timely delivery of influential KPIs for satisfaction-Displayed innovative problem-solving capabilities by offering new solutions to outdated multi-step systems-Partnered with teams from various departments to monitor and maintain product standards and compliance

Organized and enforced release schedules across as many as seven internal and external stakeholders. Exceeded artists’ expectations by shortening the time to post a new track from a 2-3 day process to as little as two hours in the same day, always less than 24 hours. Maintained 24/7/365 availability to answer product inquiries and resolve technical issues

Portland, Oregon Area

Received and ensured the accuracy of import documentation from overseas manufacturers. Managed the supply chain with detailed attention to multiple databases and clear communication across teams.

Seattle, Washington, United States

Compiled, managed, and promoted artist and label created playlists on various digital service providers.

Portland, Oregon Area

-Researched, qualified, and provided initial contact to specific leads and new business opportunities. -Managed incoming business allocation, selecting which sales team members would have the best chance of success with each prospective lead. -Provided account implementation and support assistance, working with the sales and support teams to ensure proper adoption of our solar power monitoring devices and software. -Consolidated, organized and presented customer feedback to multiple departments to ensure that customers' needs were met and account retention remained high.

Launched customer support office for a fashion ecommerce direct-to-consumer website.

Maintained CRM databases and worked closely with an international roster of independent musicians to resolve any concerns.