Michael D. Email & Phone Number

Serves as main point of contact for Boulevard customers in the customer onboarding journey, technical trainings, configuration of account settings, and post-launch adoptionSuccessfully manages and launches customers with various complexities including Medspa verticals, multi-location accounts and complex or custom migrationsInitiates projects to streamline process improvement including internal documentation of workflows and initiatives to increase cross-team visibility on… Show more Serves as main point of contact for Boulevard customers in the customer onboarding journey, technical trainings, configuration of account settings, and post-launch adoptionSuccessfully manages and launches customers with various complexities including Medspa verticals, multi-location accounts and complex or custom migrationsInitiates projects to streamline process improvement including internal documentation of workflows and initiatives to increase cross-team visibility on accountsCollaborate with multiple teams to ensure customer success and adoption including Engineering, Sales and Customer ExperienceMaintains in-depth knowledge of functions and value add features of Boulevard and reiterates these features to customers during the onboarding experience Show less

Temecula, California, United States

Managed 30 customers throughout the Onboarding Process while ensuring deliverables were met on time and within the scope of each customer’s chosen product offering.Defined client success benchmarks and ensured benchmarks were achieved through active communication with the customer and interdepartmental. Recommended best practices for client’s products through aesthetics, customer experience, and overall website architecture.Collaborated with multiple cross-functional… Show more Managed 30 customers throughout the Onboarding Process while ensuring deliverables were met on time and within the scope of each customer’s chosen product offering.Defined client success benchmarks and ensured benchmarks were achieved through active communication with the customer and interdepartmental. Recommended best practices for client’s products through aesthetics, customer experience, and overall website architecture.Collaborated with multiple cross-functional departments, including Technical and Design teams, to ensure a seamless customer experience throughout the Onboarding Process.Utilized Salesforce to track and complete milestones, projects, and cases for over 20 customers daily. Show less

Temecula, Ca

Successfully recruited for direct-hire, permanent positions for a multitude of technical industries across the United States.Utilized various channels (i.e., internet job boards, cold-calls, referrals, and other recruitment methods) to source candidates successfully. Once sourced, candidates are then qualified, pre-screened via phone conversations and email where qualifications, past work history, and other insights where discussed.

Chico, California Area

Responsible for the execution of merchandising items to ensure consistency in products sets, resets, and signage displays across the store. Maintained brand image utilizing cleanliness, proper facings of product, and correct inventory levels utilizing inventory software.

Chico, California Area

Achieved #1 sales associate for the Demo Program nationally for the Solid Gold campaign.Trusted to close the store as a 'key holder' according to established polices and procedures. Trained new hires and functional guidance to store parters including assignments, instructions, and execution.

Chico, California Area

Ensured an exceptional guest experience through multi-channel initiatives. Interacted professionally and effectively while determining relevant products and employing selling techniques based on customer's needs.

Chico, California

First point of contact for residence, staff, and family. Ensured the safety and security of residence, schedule accurate and detailed appointments for Residence Hall Live-In Staff, and fostered positive relationships within the communities.