Nicholas Grimm Email & Phone Number

Remote

• Factory Edge Hosting and Factory Automation critical infrastructure operations support for an aerospace company• Data Center Operations• Information Security and Compliance• Complex Hosting and Design System Integration• ServiceNow server/infrastructure SME

Saint Louis

Primary Responsibilities• Agile Product Owner (delegate) for enterprise server data migrating to ServiceNow and CMDB: define requirements, set priorities for user stories and backlog, work with technical teams and developers, work with stakeholders and end users, host weekly sprint demos• IT Service Catalog Owner and SME for six server related infrastructure services and workflows in ServiceNow• Primary support/system administration for Linux/Windows servers hosting applications… Show more Primary Responsibilities• Agile Product Owner (delegate) for enterprise server data migrating to ServiceNow and CMDB: define requirements, set priorities for user stories and backlog, work with technical teams and developers, work with stakeholders and end users, host weekly sprint demos• IT Service Catalog Owner and SME for six server related infrastructure services and workflows in ServiceNow• Primary support/system administration for Linux/Windows servers hosting applications for BDS Engineering and AIMS-AnalyticsAdditional Responsibilities• Perform system administration tasks including software installation, security and access control, network configuration, OS upgrades and patching, monitoring, troubleshooting, and incident management.• Develop and utilize PowerShell scripts to automate system administration tasks • Maintain information security policy and compliance standards and performs mitigations for vulnerability assessments• Assist in meeting requirements for the design and implementation of application and server environments including design performance and affordability• Support complex environments; F5 load balancing, clustering, secure hosting and access zones• Evaluate and implement cost savings and rightsizing initiativesKey Projects and Accomplishments• Graduated from the 2018 St. Louis Education, Experience,and Exposure (EEE) Leadership Program • Completed the transition of six infrastructure and server services from previous IT service catalog to ServiceNow• Implemented the Incident Only support model for virtual servers; resulting in internal process improvements and significant cost savings• Workload manager for Complex Hosting/Infrastructure Design requests• Assisted in creating internal handbook for training new employees in the System Integration role• Contributed to enterprise-wide infrastructure initiative to reduce cycle time designing and installing new environments Show less

Creve Coeur, Mo

Implemented and supported the KnowledgeLake Enterprise Content Management solution for Microsoft SharePoint; Capture, Connect, Imaging, Capture Server, and Unify• Administered SharePoint Server (2007/2010/2013), Windows Server (2008/2012), IIS, SQL Server, and Active Directory• Utilized PowerShell cmdlets and scripts for basic operations and administration of environments

Greater St. Louis Area

Graduate Research and Teaching Assistant within the Computer Science Technology (undergraduate) and Organizational Informatics (graduate) programs at Saint Louis University’s School for Professional Studies.Primary Responsibilities• Acted as a Teaching Assistant in the following courses: - IF-505 – Programming and Problem Solving - IF-500 – Introduction to Informatics - CST-370 – Net-Centric Computing • Performed research independently and… Show more Graduate Research and Teaching Assistant within the Computer Science Technology (undergraduate) and Organizational Informatics (graduate) programs at Saint Louis University’s School for Professional Studies.Primary Responsibilities• Acted as a Teaching Assistant in the following courses: - IF-505 – Programming and Problem Solving - IF-500 – Introduction to Informatics - CST-370 – Net-Centric Computing • Performed research independently and as part of a team in: intelligence and security informatics, cyber security, intelligent tutoring systems, student retention, data mining and data analytics• Assisted in preparation of grant proposals for funding agencies • Aided in evaluating department curriculum, marketing, recruitment, and retention • Supported department faculty members with the integration of online content within their courses • Assisted with a school-level benchmarking and marketing initiative Key Projects and Accomplishments• Co-authored research paper accepted to 2013 CCSC conference, published in an ACM-associated journal: Predicting Non-Traditional Student Learning Outcomes Using Data Analytics - A Pilot Research Study • Assisted in developing a prospective graduate-level Cyber Security program Show less

Greater St. Louis Area

Provided first-level technical support for current and former students, faculty and staff members of the university and hospital• Managed the student workers within the department; hiring, training, scheduling, administrative duties

Master Of Science, Organizational Informatics (Now Applied Analytics)

Activities and Societies: Alpha Sigma Nu Capstone Project: The application and efficacy of intelligence and security informatics.

Bachelor Of Science, Computer Science

Activities and Societies: Alpha Sigma Nu, Beta Gamma Sigma Graduated Summa Cum Laude

Bachelor Of Science, Business Administration

Activities and Societies: Alpha Sigma Nu, Beta Gamma Sigma Transferred to Computer Science prior to completion.