Griselda Garibotti Email & Phone Number

Taller de Gestión de Relaciones con los Clientes (CRM)

Buenos Aires, Gran Buenos Aires, Argentina

*Developed Customer Experience practice focus on Salesforce skills.*Define services portfolio and commercial strategy.*Developed and lead Salesforce Alliance in Argentina.*Cultivate long-term relationships with customers.*Identify clients´ needs and risks to determine suitable Salesforce services and products consistent with their unique business requirements.*Manage multi-firm projects and proposals, mostly with USA and UK.*Ability to create Salesforce demos/POCS.*Run discovery sessions and ideation workshops (Miro)*Design specific surveys according client needs. *Design of Customer Persona and Customer Journey Map (UXpressia).*Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future strategy roadmap.*Oversee and manage a big portfolio of projects. Define and make recommendations on the project management framework for projects. Including creation and composition of the steering group or project board, identification of project sponsor and stakeholders.*Manage resource allocation*Provide guidance, career development, and mentoring to team members. Build an Ad-Hoc training program around Customer Experience & Salesforce Skills.*Developed and led #SalesforceAdinistrator program jointly with UCEMA, for university students.

Buenos Aires

*Responsible for ensuring that realistic project, quality, and risk plans are prepared and maintained. *Maintain effective financial and project progress forecasting and reports as appropriate. *Monitor and control team performance against plans. *Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation, and status updates for the project*Participate in end-to-end implementation planning. Project management, issue management, communication, and change management.*Build an Ad-Hoc Salesforce conversion training program.*Active participation in the design of Deloitte Global Smart Cities Initiative.

Buenos Aires

Main Tasks: *Lead one or more project teams, allocating and monitoring tasks, motivating staff, and appraising individual performance.*Responsible for a high-performance team (+10 skilled professionals).*Oversee Salesforce & SAP projects from planning through roll-out, ensuring timely completion.*Create business requirements, technical and quality assurance specifications while establishing process controls for projects.*Responsible for ensuring on-time and on-budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.*Comprehensive Account Management.*Responsible for the definition and successful completion of projects, directing and counseling project team members, and advising clients/users as necessary on all phases.

Buenos Aires

*Key tasks include being responsible for the completion and implementation of multiple technology projects.*Maintaining high morale and motivating the delivery team*Evaluating customer’s needs, defining and establishing new standards, planning transitions and testing functionality in order to fulfill the organization’s needs.*Leading the solution design for achieving projects goals.*Weekly or Daily meetings with clients for projects follow up.*Project Risk management through the identification of potential issues in a formal report.*Responsible for the Project Documentation administration process.*Developing Business proposals for gaining new projects and clients (RFI & RFP).*Project management activities such as resources planning, scope and milestone definition.

Buenos Aires

Main activities:*Active participation in discovery sessions.* Process design and configuration. * Preparation of master data sheets* Build functional specifications, Unit testing & User Acceptance Testing.* Design and construction of security roles, profiles, permission sets.* Training for end-users and creation of user manuals.* Implementation of improvements, management of requirements, support and remote assistance, design of solutions and improvements.* Assigning jobs based on skills and areas of expertise, acting as a role model, sharing knowledge and experiences.* Participation and support in the generation of commercial proposals.* Generation of short-term estimates.

Buenos Aires

Main activities:* Active participation in discovery sessions.* Process diagram design.* Preparation of master datasheets.* Preparation of functional specifications* Unit testing and comprehensive test cases.* Testing of developments and requirements.*Preparation of user manuals.* Support and remote assistance.

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Ingeniería Industrial