Michael Griswold Email & Phone Number

Sammamish, Wa, Us

Redmond, Wa

I manage the team responsible for implementing ConfigMgr and Intune internally within Microsoft.

Redmond, Wa

Working as a member of the System Center Configuration Manager product group to deploy and test new builds and features of the product internally to Microsoft. Initial primary duties are on Infrastructure management and client health.

Various

*Travel to customer sites to assist in training or problem resolution*Technical expert on System Center Configuration Manager*Teach workshops on System Center Configuration Manager*Work independently to mange my own schedule, training, travel, etc. to meet the customer needs and expectations.

• Lead development of tooling and support for the Windows Live Operations Center to efficiently keep over 250,000 servers running 24x7x365.• Coordinate between cross-functional teams to ensure the parallel release of multiple projects, including the design and implementation of a customized SharePoint content management system to streamline problem resolution and enable automated resolutions.• Use traditional and agile development methodologies to gather user requirements, develop technical specifications, and manage project schedule and risks in order to provide timely and high quality software releases with greater than 99.999% up time.

• Built and lead an eight person test team to provide quality assurance for service packs and out of band releases related to SCCM.• Collaborated with management and other leads to build the product roadmap and improve team processes for software delivery through waterfall and agile development models.• Wrote test and core product code using C++, C#, and VBScript as well as doing feature design work.• Received the distinguished Gold Star award in 2005 for my exemplary work in team building and quality assurance.

• Performed application compatibility testing to identify issues between my product and new releases of other products both inside and outside of Microsoft• Drove cross-group collaboration to make necessary changes in the appropriate product code base.• Created test automation using Visual Basic, C#, and XML to allow faster testing with more depth and coverage with the resources available

• Provided outstanding Microsoft SMS technical support to help users with issues which also improved product trust and reliability.• Recognized as top performer in case resolution, troubleshooting content creation, and other team benchmarks which contribute to reduced support cost and improved customer experience.• Managed several internal cross-site initiatives to increase customer satisfaction through process improvements within the support organization.

• Managed a customer support team to keep 1300 faculty and staff computer users fully functional on their jobs.• Utilized multiple network administration programs such as Exchange, SMS, and Novell NDS to provide for the growing computer needs of the user base.• Actively investigated new technologies to assist in departmental purchasing decisions.

I was the bridge between the university housing system and the students that lived in the university owned dormitories. My duties varied greatly from conflict negation and general counseling to rule enforcement and providing educational and entertaining presentations. I went through many leadership and communication workshops to help me better interact with other people in a variety of situations.

Bs, Forest Recreation Resources With A Minor In Multimedia Interpretation

Activities and Societies: Sailing Club, Ultimate Disc, Band, Resident Assistant, Student Govt., Computer help desk Designed a unique major.

High School Diploma