Michael Griswold Email & Phone Number

• Managing a team driving business transformation and continuous improvement projects within the site leveraging lean / six-sigma tools.

• Part-time instructor in the MBA program and workshop facilitator. Specialized in strategy management, business analytics/statistics and technology strategy.

• Managing a team of analysts and investigators who proactively identify and investigate fraud.• Developing new analytic capabilities to proactively identify fraud and generate insights for investigations.

• Led a Medical Provider Fraud initiative which resulted in benefits of $13 million through implementing processes for reviewing worker’s compensation medical bills and developing new analytic capabilities for identifying potentially fraudulent medical billing.

• Identified technology needs and opportunities for business process improvement within the Claims organization, made recommendations to senior management, and led implementation of solutions.• Championed the growth of operational excellence in Claims using Lean/Six Sigma methodologies through development of a project pipeline, organizing and facilitating Kaizen events, and training and certifying over 20 Yellow Belts.• Led process redesign for a 3 year, $50M implementation of a new workflow management claim handling system which standardized work, increased visibility into the status of work, and improved performance measurement capabilities.• Managed the redesign of medical management processes for nurse case managers and claim handlers to incorporate the use of predictive models which improved the standard of healthcare for worker’s compensation claimants and better managed costs.• Implemented electronic case file system affecting over 600 lawyers, paralegals, and secretaries which resulted in an annual savings of $4.5M by reducing time spent searching for documents.

• Reduced the complexity of a local telecommunications provider’s product catalog by 95% through development of a structure that allowed better tracking of prices in bundles.

• Influenced product strategies through analysis of trends in competitor cost, features, and performance.• Improved benchmarking processes for testing competitor products and assessing the viability of internal standards relative to market performance.• Convinced management to maintain product design requirements by showing that competitor products could meet the performance of the current guidelines.• Led a team with Consumer Insights to improve processes for summarizing market research data to make it more effective for the Product Planning teams.

• Partnered with senior management to identify and implement projects within the Technology Office.• Championed Lean/Six Sigma in the Technology Office by mentoring 4 Black Belts and 6 Green Belts, facilitating continuous improvement workshops, and reviewing and revising Motorola’s Black Belt training program.• Led a cross-functional team that reduced call performance warranty costs by 58% and achieved benchmark performance levels at multiple carriers through development of new analytics for new product evaluation processes and new product design guidelines.• Reduced product returns at a customer by 50% which resulted in Motorola being named “Partner of the Year” by that customer's Customer Service Group.• Demonstrated to senior management that the Patent Committee's approval process was not biased in the submissions it selected for patent filing.• Demonstrated to senior management that one software organizational structure was not more efficient than another avoiding restructuring of an organization of 2,000 person developers.

• Provided ongoing engineering support for shipping UMTS products and provided carrier customers with corrective action plans to address issues with product returns.• Reduced warranty costs by $3M by influencing senior management to issue a quality related stop-ship due to a manufacturing defect.• Saved $4.2M in lost revenue due to schedule delays by demonstrating that a supplier process change did not significantly affect its reliability which allowed the product to ship on time.

• Approved suppliers for GSM and CDMA products by performing quality system audits of suppliers, assessing compliance to specifications, managing component requirements, and expediting resolution of supplier quality issues prior to product launch.• Reduced warranty costs by $2.5M by working with the supplier to resolve a defect identified during accelerated life testing that was impacting a new product launch.

Mba, Marketing, Management And Strategy, And Finance

Masters, Electrical Engineering

Bachelors, Engineering Physics