George Bernardin, Csm Email & Phone Number

• Manage the Content Management team to update the web content uploaded to the Toyota.com site.• Program Manager for two major projects in-flight, TCOM and MyToyota teams.• Manage the entire Go Live website release process across multiple teams.• Manage standup meetings during project sprints to ensure team goals are being met with Saatchi producers.• In charge of project sizing, managing budget, and assessing timelines for all projects the team is tasked with.• Approve (publish) all production deployment workflows managing content integrity across environments.• Manage internal and partner coordination of all releases, and release escalation where appropriate.• Manage content sync to lower/upper environments.• Manage regression testing effort if needed.• SME of all releases and timing dependencies. Monitor and report on content publishing.• Identify project risks, clear understanding, and subsequent communication of interdependencies associated with content release schedule.• Workflow documentation, tracking, and release reporting.• Perform internal root cause analysis on all deployment issues.

Santa Monica, Ca

-Manage roughly 20 different content providers, met goals for quality, schedule & cost.-Responsible for product delivery management-Create detailed requirements documents and technical specifications for integration solutions to provide to the client and engineering team -Develop onboarding and training processes for employees on integrations, solution designs, and technical processes

Santa Monica, Ca

-Manage roughly 50 projects at a time, working cross-functionally as project lead with clients and internal teams -As Technical Engagement Manager, oversee execution of programs for strategic clients Cornerstone OnDemand (NASDAQ:CSOD) is a global leader of cloud-based talent management software solutions. Approximately 22.2 million users across 191 countries rely on Cornerstone to maximize their potential, develop their skills and foster new levels of collaboration. Cornerstone empowers some of the world's leading organizations, such as Starwood Hotels & Resorts, The Neiman Marcus Group, Xerox, Turner Broadcasting System, Virgin Media and Pinkberry, to engage their workforces and leverage people performance for greater business results.

Pasadena, Ca

Manage corporate projects through the complete project life-cycle that involved teams of developers and quality assurance testers in Pasadena, CA and India. Responsible for managing, maintaining and enhancing the quality of software and services delivered to insurance and financial institution clients such as HSBC Bank, John Hancock, MassMutual, and Penn Mutual. Coordinate the development and customization of Windows and web-based client relation management software per the requirements from the corporate customer and third party software vendors such as NetX360. Create technical test cases and implementation documentation for releases and builds at all levels including project charter, business design, flow charts, project plan, and work-base schedule. Traveled on-site to corporate home offices to provide project, technical support and functionality training when needed

Pasadena, Ca

Provided technical support, via e-mail and phone, to end users for Client Data System, a Windows-based client relationship management (CRM) software suite, and Smart Office, a web-based CRM suite.Managed process of converting new client’s current database to SmartOffice CRM software and managing expectations of the client.Performed server migrations, mapped network drives.Taught weekly webinars to end users on how to integrate their investment portfolio into CRM software. Trained new hires on company’s software. Wrote user guides for internal and external use.In charge of helping customers load investment data into Smart Office, while troubleshooting processing errors.Configured Microsoft Office settings and Internet Explorer to configure properly with CRM software. Configured Windows XP, Vista, Windows 7 operating systems to integrate with Smart Office software.

Los Angeles, Ca

Learned how to rebuild a server. Worked with the Network Administrator to reinstall the operating system and restore all data and shares that were previously on the server.Shadowed the Network Administrator and Telecommunications Technician to all four museum locations to provide necessary support for the museum’s staffLearned how to utilize the Ghost application from Symantec when the installations were for identical machines.Provided help desk support that required troubleshooting various types of hardware and software applications.Performed upgrades, installations of software, printers, drivers.Learned how to setup a new user’s PC’s and Macintosh machines by installing the various programs required by the museum, setting up user profiles and testing all drivers and printers