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Accomplished and innovative website designer and content administrator with meaningful experience in the healthcare and pharmaceutical industries. Highly skilled in infrastructure design, continuous improvement, and project management. Strong communication skills complemented by an ability to influence others, and provide customers with the optimum technology solutions aligned with their business needs. I have tenure of over 25 years at Wyeth/Pfizer Pharmaceuticals. At Pfizer, advanced through a successful career progression from Administrative Assistant to Manager. Key Skills include:Technical and Operations Support ⦁ Software and Automated Testing ⦁ Troubleshooting and Issue Resolution ⦁ Disaster Recovery ⦁ Project Management ⦁ Web Hosting ⦁ Team Leadership ⦁ Customer Support ⦁ Vendor and Client Relationship Management
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Personal Care AssistantNortheastern Home Care Jan 2019 - Dec 2021
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Manager, Business Web DeliveryPfizer May 2013 - May 2018Collegeville, PaServed as Automated Testing team lead for delivery of Infrastructure on Demand (IoD) technology. Delivered global web hosting services for the Microsoft IIS/.NET platform. Participated in the infrastructure design, deployment, and support of applications hosted on our shared farm platforms. • Developed standards, best practices, and guidelines for the IIS/.NET hosting service.• Assisted with management and work coordination for five contract engineering resources.• Supported… Show more Served as Automated Testing team lead for delivery of Infrastructure on Demand (IoD) technology. Delivered global web hosting services for the Microsoft IIS/.NET platform. Participated in the infrastructure design, deployment, and support of applications hosted on our shared farm platforms. • Developed standards, best practices, and guidelines for the IIS/.NET hosting service.• Assisted with management and work coordination for five contract engineering resources.• Supported development and rollout of new technologies in order to promote continuous improvement of the Microsoft IIS/.NET web farm Infrastructure on Demand (IoD).• Collaborated across multiple BTI and MTES service teams to drive automation, self-service and process improvement for the IIS/.NET platform service.• Interfaced with BT business lines and project leaders to plan, orchestrated and delivered timely and cost-effective solutions.• Provided approval for change management and server maintenance activities as well as assist in escalation events in support of IIS/.NET platform. Show less -
Business Analyst, Medical Business IntelligencePfizer Mar 2012 - Mar 2013• Established user training documentation and SharePoint Helpline for requirement to submit to European Union (EU), all product and substance characteristics in required format. Received two Individual Performance Awards (IPA) Awards.• Developed User Requirements/Training Guide for Medical Quality Assurance Audit Distribution Application (MQUAD)
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Senior Associate, Medical Embedded BtPfizer Aug 2011 - Mar 2012Collegeville, Pa• Managed Computer Refresh Project for all Medical BT and Regulatory Submissions colleagues to acquire new computer hardware.
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Solutions Analyst - Healthcare CompliancePfizer Pharmaceuticals Jul 2010 - Sep 2011• Provided Solution and Tested SAP Healthcare Compliance and Data Conversion application for Release 1 for Canada, UK, & Ireland and for Release 2 for China & Singapore.
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Senior Technical AnalystPfizer (Formerly Wyeth) Jun 2001 - Jul 2010• Led client and vendor relationships with Verizon as our external internet web hosting provider.• Performed project management, change management, and problem management in support of over 160 global pharmaceutical and consumer internet sites in Europe, Middle East, Africa, Latin America, Canada, and Asia Pacific. • Managed over 750 intranet websites hosted on “InsideWyeth”, an intranet portal that served as a major business critical application for many departmental websites… Show more • Led client and vendor relationships with Verizon as our external internet web hosting provider.• Performed project management, change management, and problem management in support of over 160 global pharmaceutical and consumer internet sites in Europe, Middle East, Africa, Latin America, Canada, and Asia Pacific. • Managed over 750 intranet websites hosted on “InsideWyeth”, an intranet portal that served as a major business critical application for many departmental websites. • Provided on-call support of our web server infrastructure for internet websites and the InsideWyeth intranet development, staging, and production Microsoft Windows 2003/2008 server environments. Show less
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EngineerWyeth Pharmaceuticals Jul 2000 - Jun 2001Provided second level application development and support for various client/server applications developed and/or maintained by the Advanced Technology Support Group. These applications included the Daily Sales application, Grant Tracking System (GTS), and Logistics Performance Monitor (LPM) System.
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Help Desk Analyst - Client ServicesWyeth Pharmaceuticals Dec 1998 - Jul 2000In this position, I provided 1st level computer help desk support. I was assigned the role as Client Services “InsideWyeth” intranet subject matter expert. My primary responsibility was to assist client community with computer issues relative to mainframe and network connectivity, as well as, printer, hardware/software problems, password issues, and many other diversified applications supported by Wyeth. Assisted in rollout of new technology to client community.
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Administrative AssistantWyeth Pharmaceuticals Sep 1992 - Dec 1998Worked as an Administrative Assistant at Wyeth-Ayerst for 6 years supporting an Associate Director and Senior Director in the Information Services Division. Responsibilities included maintaining calendars, scheduling meetings, typing of correspondence and various reports, making travel arrangements, analyzing departmental budgets and other duties necessary for the daily functioning of the office
Donna Groff Skills
Donna Groff Education Details
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Business Administration
Frequently Asked Questions about Donna Groff
What is Donna Groff's role at the current company?
Donna Groff's current role is Manager, Business Web Delivery at PfizerWEBSITE DESIGN | CONTENT ADMINISTRATION.
What is Donna Groff's email address?
Donna Groff's email address is do****@****zer.com
What is Donna Groff's direct phone number?
Donna Groff's direct phone number is +161030*****
What schools did Donna Groff attend?
Donna Groff attended Montgomery County Community College.
What skills is Donna Groff known for?
Donna Groff has skills like Business Intelligence, Pharmaceutical Industry, Pmp, 21 Cfr Part 11, Change Management, Project Management, Strategy, Analysis, Sop, Servers, Management, Computer System Validation.
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