Natalie Gross Email & Phone Number

Salt Lake City, Ut, Us

Provo, Ut And Seattle, Wa, Us

Aviation ($10.5m ARR)- Led multiple technical workstreams, resulting in the successful launch of the client's largest migration to date (10 surveys & 4 dashboards (>100k users))- Managed new client stakeholder while owning all aspects of the design, build, test, & ultimately launch of survey and dashboardHealthcare ($7.5M ARR)- Owned E2E launch of 10 dashboards, impacting KPI goals for 60k employees- supported adoption through multiple client onsite trainings.- Designed & built an involved user management process, utilizing SSO & Dashboard expertise, working collaboratively with the client’s IT to determine optimal solution

Provo, Ut And Seattle, Wa, Us

- Performed in the top 15% of Product Specialists- Managed the highest-volume speciality product team (Customer Experience (CX) Dashboard), a role that entailed the onboarding of new team members, effective backlog management, and resolution of high-level client escalations- Overall Metrics: CSAT: 4.81 FCR: 85% Top 2 Box: 99%

• Provide administrative assistance to staff, students, and community partners by answering and redirecting phone calls while accommodating walk-in guests, reading/responding to emails, and faxing/scanning documents to improve efficiency• Manage the transportation system by reserving and checking vehicles in and out, whileadministering to extemporized changes, allowing students to engage with the local community

Kansas City, Mo, Us

•Developed an efficient way to collect community service hours for a group of 200+ members by utilizing Google Forms and Sheets to maintain organization•Verified and approved 200+ fraternity members’ hours on a weekly basis to meet a monthly deadline•Completed more than 45 volunteer hours to help support U of M’s campus and the surrounding community by knitting scarves, distributing food, working blood drives, and promoting events•Worked with committee members to increase blood donor rates by working pre-drive tabling events and drive check-in, resulting in 6,000 pints of blood donated with the potential to save nearly 20,000 lives

Blacksburg, Virginia, Us

Ann Arbor, Michigan, Us

Norra Djurgården, Stockholm County, Se

•Performed research on data-management software and GDPR to produce blogs, a FAQ page, and a GDPR informational page in order to increase user knowledge and brand awareness•Utilized system testing software to test Sensivo’s software across 2 main operating systems and 5 browsers to verify various requirements, such as functionality, usability, and performance

• Partnered with other servers to effectively manage large events, comprised of over 150 guests, by setting tables, serving guests, and cleaning restaurant to ensure positive customer experience• Operated beverage cart by serving customers on the course and monitoring inventory levels through physical spreadsheet, resulting in over $400 in sales during large outings• Ran restaurant bar by receiving and delivering boat orders, while simultaneously taking restaurant food and drink orders, in order to effectively serve both restaurant and boat customer groups

Ann Arbor, Mi, Us

• Increased efficiency for a School of Information PhD student’s research by using ATLAS.ti to watch screen recordings and read transcriptions from post-task interviews to create code• Met with fellow researchers once a week to discuss and further analyze codes resulting in the creation of a codebook to identify common themes across data

Seattle, Wa, Us

•Demonstrated the values and mission of Starbucks by creating a welcoming environment through exceptional customer service while working point-of-sale and delivering orders•Collaborated with fellow partners to produce and deliver guest orders in under 5 minutes, even at peak traffic times •Promoted cleanliness of store by taking out trash, wiping down windows, and sweeping lobby to increase customer satisfaction