Natalie Gross Email and Phone Number
Natalie Gross work email
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Natalie Gross personal email
As a CX Technology Consultant, I lead the design and execution of customer experience frameworks for our major enterprise clients. Leveraging a comprehensive skill set that encompasses technical acumen, effective project management, and a keen sensitivity to client demands, I ensure the seamless delivery of solutions that drive business growth, optimize operations, and amplify customer satisfaction. My dedication to excellence consistently translates into successful outcomes and reinforces commitment to first-class customer experiences.BS in Information Science from The University of Michigan (Go Blue!).https://grosnata.wixsite.com/my-site-2
Qualtrics
View- Website:
- qualtrics.com
- Employees:
- 5770
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Senior Technology ConsultantQualtricsSalt Lake City, Ut, Us
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Cx Technology / Implementation ConsultantQualtrics Aug 2022 - PresentProvo, Ut And Seattle, Wa, UsAviation ($10.5m ARR)- Led multiple technical workstreams, resulting in the successful launch of the client's largest migration to date (10 surveys & 4 dashboards (>100k users))- Managed new client stakeholder while owning all aspects of the design, build, test, & ultimately launch of survey and dashboardHealthcare ($7.5M ARR)- Owned E2E launch of 10 dashboards, impacting KPI goals for 60k employees- supported adoption through multiple client onsite trainings.- Designed & built an involved user management process, utilizing SSO & Dashboard expertise, working collaboratively with the client’s IT to determine optimal solution
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Product SpecialistQualtrics Aug 2021 - Aug 2022Provo, Ut And Seattle, Wa, Us- Performed in the top 15% of Product Specialists- Managed the highest-volume speciality product team (Customer Experience (CX) Dashboard), a role that entailed the onboarding of new team members, effective backlog management, and resolution of high-level client escalations- Overall Metrics: CSAT: 4.81 FCR: 85% Top 2 Box: 99%
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Office AssistantUniversity Of Michigan - Edward Ginsberg Center Aug 2018 - Aug 2020• Provide administrative assistance to staff, students, and community partners by answering and redirecting phone calls while accommodating walk-in guests, reading/responding to emails, and faxing/scanning documents to improve efficiency• Manage the transportation system by reserving and checking vehicles in and out, whileadministering to extemporized changes, allowing students to engage with the local community
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Alternative Summer Break, ChairAlpha Phi Omega National Service Fraternity Sep 2017 - Aug 2020Kansas City, Mo, Us•Developed an efficient way to collect community service hours for a group of 200+ members by utilizing Google Forms and Sheets to maintain organization•Verified and approved 200+ fraternity members’ hours on a weekly basis to meet a monthly deadline•Completed more than 45 volunteer hours to help support U of M’s campus and the surrounding community by knitting scarves, distributing food, working blood drives, and promoting events•Worked with committee members to increase blood donor rates by working pre-drive tabling events and drive check-in, resulting in 6,000 pints of blood donated with the potential to save nearly 20,000 lives -
User Experience DesignerRedshift Education, Inc. May 2020 - Jul 2020Blacksburg, Virginia, Us -
User Experience DesignerUniversity Of Michigan May 2020 - Jul 2020Ann Arbor, Michigan, Us -
User Experience DesignerSensivo Jun 2019 - Aug 2019Norra Djurgården, Stockholm County, Se•Performed research on data-management software and GDPR to produce blogs, a FAQ page, and a GDPR informational page in order to increase user knowledge and brand awareness•Utilized system testing software to test Sensivo’s software across 2 main operating systems and 5 browsers to verify various requirements, such as functionality, usability, and performance -
ServerThe Pines Golf Course Jun 2018 - Jun 2019• Partnered with other servers to effectively manage large events, comprised of over 150 guests, by setting tables, serving guests, and cleaning restaurant to ensure positive customer experience• Operated beverage cart by serving customers on the course and monitoring inventory levels through physical spreadsheet, resulting in over $400 in sales during large outings• Ran restaurant bar by receiving and delivering boat orders, while simultaneously taking restaurant food and drink orders, in order to effectively serve both restaurant and boat customer groups -
Student ResearcherUniversity Of Michigan - School Of Information Oct 2018 - Apr 2019Ann Arbor, Mi, Us• Increased efficiency for a School of Information PhD student’s research by using ATLAS.ti to watch screen recordings and read transcriptions from post-task interviews to create code• Met with fellow researchers once a week to discuss and further analyze codes resulting in the creation of a codebook to identify common themes across data -
BaristaStarbucks Aug 2017 - Apr 2018Seattle, Wa, Us•Demonstrated the values and mission of Starbucks by creating a welcoming environment through exceptional customer service while working point-of-sale and delivering orders•Collaborated with fellow partners to produce and deliver guest orders in under 5 minutes, even at peak traffic times •Promoted cleanliness of store by taking out trash, wiping down windows, and sweeping lobby to increase customer satisfaction
Natalie Gross Skills
Natalie Gross Education Details
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University Of Michigan - School Of InformationUser Experience Design
Frequently Asked Questions about Natalie Gross
What company does Natalie Gross work for?
Natalie Gross works for Qualtrics
What is Natalie Gross's role at the current company?
Natalie Gross's current role is Senior Technology Consultant.
What is Natalie Gross's email address?
Natalie Gross's email address is gr****@****ich.edu
What schools did Natalie Gross attend?
Natalie Gross attended University Of Michigan - School Of Information.
What skills is Natalie Gross known for?
Natalie Gross has skills like Customer Service, Leadership, Microsoft Office, Time Management, Teamwork, Python, Github, Git, Html, Atlas.ti.
Who are Natalie Gross's colleagues?
Natalie Gross's colleagues are Sean Holcombe, Deema Atra, Asad Jawahar, C. Todd Rentschler, Erick García, Joe Smith, Jakub Szymański.
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