-Assisted with implementing a VDI environment for roughly 400 government contracted users.-Led implementation and management of mass communication system, One Call Now.-Provided detailed and accurate logs of all user contact by entering calls into an automated tracking system.-Led planning and implementing for ESXi 6.7 upgrade project from version 6.0-Created and deployed OS images to laptops provided to nearly 1,000 teleworkers.-Communicated with other departments in effort… Show more -Assisted with implementing a VDI environment for roughly 400 government contracted users.-Led implementation and management of mass communication system, One Call Now.-Provided detailed and accurate logs of all user contact by entering calls into an automated tracking system.-Led planning and implementing for ESXi 6.7 upgrade project from version 6.0-Created and deployed OS images to laptops provided to nearly 1,000 teleworkers.-Communicated with other departments in effort to improve overall efficiency and productivity across the company.-Worked closely with IT department in remote office location in Virginia Show less

-Review sensitive case types and case materials to ensure they meet established guidelines. Determine if the case can be closed or needs additional items scheduled.-Communicate instructions to the field on coverage needed to ensure case meets established guidelines.-Ensure cases and case materials are processed to meet established guidelines in a timely manner.

-Demonstrated excellent customer service skills on a daily basis to ensure exceptional customer satisfaction.-Performed weekly audits in the Electronics department to ensure no merchandise was missing.-Developed time management skills through prioritizing tasks in order of importance. -Incorporated effective communication skills into daily tasks to guarantee all staff were collaborating and working efficiently

- Managed a team of 3-4 people to ensure that all responsibilities were being completed in timely manner- Established problem solving skills by being aware of how to properly handle intense situations when they arise - Responsible for closing the store, ensuring registers are balanced, and have everything cleaned and prepped for the morning shift