Andrew Grossi Email & Phone Number

Greenville, PA

Greenville, Pennsylvania, United States

Boyers, Pennsylvania

-Assisted with implementing a VDI environment for roughly 400 government contracted users.-Led implementation and management of mass communication system, One Call Now.-Provided detailed and accurate logs of all user contact by entering calls into an automated tracking system.-Led planning and implementing for ESXi 6.7 upgrade project from version.

Boyers, PA

-Review sensitive case types and case materials to ensure they meet established guidelines. Determine if the case can be closed or needs additional items scheduled.-Communicate instructions to the field on coverage needed to ensure case meets established guidelines.-Ensure cases and case materials are processed to meet established guidelines in a timely.

Franklin, PA

-Demonstrated excellent customer service skills on a daily basis to ensure exceptional customer satisfaction.-Performed weekly audits in the Electronics department to ensure no merchandise was missing.-Developed time management skills through prioritizing tasks in order of importance. -Incorporated effective communication skills into daily tasks to.

Franklin, PA

- Managed a team of 3-4 people to ensure that all responsibilities were being completed in timely manner- Established problem solving skills by being aware of how to properly handle intense situations when they arise - Responsible for closing the store, ensuring registers are balanced, and have everything cleaned and prepped for the morning shift

Bachelor'S Degree, Information Systems

Activities and Societies: Information Technology minor

Education record