Christopher Grove Email & Phone Number

Paris, Fr

Issy-Les-Moulineaux, Île-De-France, France

Senior Manager.Lead projects and participate in pre-sales for Dynamics CRM in France, Belgium and Switzerland. Deputy Talent Community Lead.Animation of the CRM Team in support of the Talent Community Lead, recruitment & responsible for the Delivery Management Practice within the CRM Team.Current projects: - Management of a development team delivering a custom development cloud (Azure) application for a client in the construction industry as part of a digital transformation program.- Delivery Lead of a CRM team responsible for the application maintenance and projects for 2 CRMs for a client in the construction industry.

Issy Les Moulineaux

Participate in projects and pre-sales for Dynamics CRM in France, Belgium and Switzerland. Current projects: - Management of a development team delivering a custom development cloud (Azure) application for a client in the construction industry as part of a digital transformation program.- Delivery Lead of a CRM team responsible for the application maintenance and projects for 2 CRMs for a client in the construction industry. Other recent projets: - A study on the consolidation of multiple prequalification applications into 1 single application for the WHO.- CRM Expert and project manager: Implementation of Dynamics CRM 2016 for an airport in Belgium.- IT Project manager: Development of a cloud based quality/warranty treatment application for an international industrial group in the automobile sector (technologies used: Google AppEngine / NoSQL database, SAP BW HANA, Web Services).- Functional consultant managing the EPM (Microsoft Project Server) in a digital transformation project based on the implementation of the Workday ERP for an international industrial company.At Avanade we create change for a living. Founded in 2000 by Accenture LLP and Microsoft Corporation, we have 23,000 people in more than 20 countries helping the world’s biggest and most innovative organizations realize results in a digital world – with business technology solutions, cloud and managed services that combine insight, innovation and expertise in Microsoft technologies.As part of the Avanade team, I’m always looking for talented people who develop custom IT solutions for enterprise customers. Please contact me if you’re interested in a career at Avanade, the #1 technology consultancy owned by Microsoft & Accenture using the latest MS technologies.If you’re interested in a career at Avanade, the leading Microsoft innovator in the technology consulting, you can also visit www.avanade-jobs.com for open vacancies.For more information please visit : http://www.avanade.com/fr/

Paris

Participate in pre-sales and implementation projects for Dynamics CRM 2011 and 2013 On Line and On Premise and Oracle Fusion CRM for clients with activites in the following fields:- Business Application Software- Retail of electrical products,- Production and commercialisation of phosphates and derived products,- Banking,- Quality of life and restaurant services and solutions,- The public sector,- Services for Airlines.Manage international projects.Manage project teams.Coordinate project resources (internal and third party consultants) based in different countries.Recruit consultants.Technico-functional expert for the team.Participate in pre-sales in France and Morocco.Coach technical and functional consultants.Research/R&D of evolutions and updates of Microsoft Dynamics CRM.Most recent projects delivered: - Dynamics CRM 2013 On Line migration with integration into a full Office 365 environment. Users concerned based in 9 countries.- Project Manager / PMO / ERP expert for a Dynamics CRM 2011 On Premise core model deployment for the Chinese subsidiary of my client.

Région De Paris, France

Participate in pre-sales and implementation projects for Dynamics CRM 2011 On Line and On Premise and Oracle CRM On Demand for clients with activites in the following fields:- Retail of electrical products,- Production and commercialisation of phosphates and derived products,- Banking,- Quality of life and restaurant services and solutions,- The public sector,- Services for Airlines.Responsible for the creation of a public sector offer.Recruit consultants.Technico-functional expert for the team.Participate in pre-sales and projects in France and Morocco.Coach technical and functional consultants.Research/R&D of evolutions and updates of Microsoft Dynamics CRM.Major projects: Deployment manager for an Oracle CRM On Demand project for the worldwide leader in quality of life services. Countries concerned by my project: Belgium (pilot country), Netherlands, Luxemburg.Functional expert/project manager for the implementation of Microsoft Dynamics CRM at the headquarters of OCP in Casablanca (Morocco).Implementation of a lead management solution based on Microsoft Dynamics CRM2011 (one of the first OSDP platform projects in Europe).

Participate in presales.Participate in and manage Microsoft Dynamics CRM 4.0 and Microsoft Dynamics AX2009 implementation projects as a project manager or functional consultant for customers in industries such as:- Magazine publishing,- Training,- Management consulting,- The renting of rooms for PR events and training sessions,- Plasturgy,- Advertising,- Externalised sales forces.Analyse the business needs of our customers and adapt the CRM to their professional context in order to resolve their customer relationship management problems.Undertake gap analysis.Write functional specifications.Conceive communications plans to facilitate change management.Train end users.

Functional expert for the ERP PeopleSoft V8 (modules : Order Management, Inventory, Billing, Accounts Receviable) et Microsoft Dynamics CRM V3.Define new business processes with the Credit Manager to improve the credit management and payment recovery.Successfully implemented a Europe wide payment recovery outsourcing solution.Undertake a preparatory study for an upgrade to Microsoft Dynamics CRM V4 and the installation in a test environment.Deploy a solution for converting quotations from a proprietary quotation tool into orders in PeopleSoft: 13284 orders created and invoiced with this method so far.Participate in a project reintegrating the sale and shipment of spare parts and implement :- a new Business Unit to facilitate Italian sales taking into account Italian fiscal restrictions.- the integration into PeopleSoft of transporters’ proprietary processes for generating and printing tracking numbers, shipping labels and manifests and sending manifests via FTP.Support, analysis of functional requirements, definition of specifications and setup of PeopleSoft, Microsoft Dynamics CRM, a proprietary quotation management tool, a product management application and product configurator.

Functional expert for the ERP PeopleSoft V8 for the Marketing, Order Management, Traffic, Inventory Control, Credit Control and Accounting departments and NEC’s European Sales Offices.Participate in the conception of a new fulfillment business process and manage the corresponding setup and tests as part of a project to legally divide NEC Computers International into 2 companies: on average 34576 picking plans shipped per year using this process.Implement new:- inventory Business Units and cross functional processes for the relocation of a loan centre and the resale of refurbished hardware- sales Business Units and management of Belgian environmental taxes- functions to improve inter Business Unit stock transfers and facilitate order preparation and shipment.Manage the order entry, order management, shipping and invoicing processes in the information systems.Ensure that the month end financial closing procedures are applied correctly in the information systems.Organize the support for the transport management and product management systems.Create queries to facilitate direct marketing, sales reporting and customer relationship management for the European sales offices.Define and optimize procedures and work instructions to improve order creation and management Present and explain new functions to users.

Improved data quality and empowered end users during 2 phases of the PeopleSoft 8 ERP implementation and the stabilisation project.Delivered training and transferred functional knowledge on PeopleSoft and other systems. 950 users trained in France and Great Britain and for NEC and subcontractor teams.Organise and analyse an audit of the training needs of 530 users.Provide functional support in NEC’s French distribution centre following implementation.Write user guides and create functional training material on the following PeopleSoft modules: Billing, Inventory, RMA, Purchasing and Procurement.

Diplôme De L'Essca, Commerce

Master's degree from a French Business School. Marketing, Management, Finance, Strategy.

Ba Joint Hons, French & History (2:1), French And History

Third year spent in France as an English assistant in a French high school.