Robert Groves

Robert Groves Email and Phone Number

Senior HR Operations Analyst – Talent Acquisition @ Starbucks
United States
Robert Groves's Location
United States, United States
Robert Groves's Contact Details

Robert Groves personal email

n/a

Robert Groves phone numbers

About Robert Groves

Robert Groves is a Senior HR Operations Analyst – Talent Acquisition at Starbucks. He possess expertise in active directory, troubleshooting, windows 7, customer service, firewalls and 31 more skills. He is proficient in Computer science in layman terms.

Robert Groves's Current Company Details
Starbucks

Starbucks

View
Senior HR Operations Analyst – Talent Acquisition
United States
Website:
starbucks.com
Employees:
170752
Robert Groves Work Experience Details
  • Starbucks
    Senior Hr Operations Analyst – Talent Acquisition
    Starbucks
    United States
  • Starbucks
    Pross Coordinator, Cct
    Starbucks Aug 2021 - Present
    Remote
    Subject Matter Expert.CCT & TA One Team Partnership – Helping strengthen relationships across the organization.Train, coach & advise FTE, TLA and CW partners, including Accenture.Change management champion: Leading continuous improvement projects, proactive processimprovement, consulting and advising.Document SOPs and processes, helping to refine & enhance systems.Coordinate all aspects of the candidate interview cycle, from ASM through director-level.Action background adjudications.Support all cross-functional teams, recruiting leaders and hiring managers.
  • Starbucks
    Supervisor, Partner Data Operations (Tla)
    Starbucks Oct 2022 - Mar 2023
    Time Limited Assignment.Led team of six Data Administrators (FTE, CW and TLA).Worked cross-functionally within a matrixed organization.Tracked and reported on metrics, storytelling through data.Contributed to working norms refinement, streamlining processes with cross-functional teams.Proactively analyzed opportunities for continuous improvement, supporting several projectshelping to define processes and update SOPs.Implemented strategic master data initiatives.Delivered timely results on projects helping to drive business forward.Supported a positive working environment through the lens of empathy, promoting diversity,equity, inclusion and belonging.
  • Staffmark
    Recruiting Specialist
    Staffmark May 2021 - Aug 2021
    Sourced candidates for a variety of open roles utilizing different methods and modalities.Managed I9 tasks, background checks, and candidate scheduling for client projects.Supported full cycle recruiting.Consistently engaged candidates during the recruitment and onboarding process.
  • Mural Consulting
    Microsoft Ambassador, Concierge Team
    Mural Consulting Jan 2021 - May 2021
    Managed multiple projects, maintaining frequent and consistent interaction clients.Provided technical support covering a wide range of issues relating to Microsoft 365 products.Scheduled, coordinated, and delivered service to business clients worldwide.Supported business users via phone, chat and email to answer questions and solve issues with Microsoft 365 services on PC, Mac and mobile devices.Problem-solve computer software, networking, and system issues with end users.Customer retention and billing issues.
  • Netgain Networks Inc.
    Tier 2 Help Desk/Technical Project Manager
    Netgain Networks Inc. Sep 2017 - Apr 2020
    Riverside, California
    IT Consulting, working within multiple verticals.Project Management.Coordinated all stages of 10+ large-scale projects, establishing requirements, leading cross-functional teams, creating road maps & schedules, and consistently delivering within scope, schedule, and budget.Supported clients via phone, email and in-person at client site, diagnosing technical issues, running tests, troubleshooting equipment, and resolving a multitude of issues.
  • Blackpoint It Services
    Help Desk Supervisor
    Blackpoint It Services Apr 2015 - Oct 2016
    Help Desk Supervisor – Led day-to-day operations for team of 15, in Seattle and Manilla.Spearhead meetings and 1-1 connects, evaluating performance and supporting individual need. Project Management for clients in various streams of business.Managed reciprocal relationship with cross-functional teams.Planned, assigned, and directed work improving SLA times and customer experience.Developed reports on team productivity. Hired and onboarded new staff.Supported inclusivity and helped create accommodations for staff in need.Identified and mitigated internal and external customer pain points.Established best practices through SOP creation and removed ambiguity.
  • Blackpoint It Services
    Help Desk Coordinator
    Blackpoint It Services May 2014 - Apr 2015
    Designed and introduced a standardized help desk package, skyrocketing efficiency, reducing timescales, and improving customer satisfaction.
  • Blackpoint It Services
    Associate Infrastructure Consultant
    Blackpoint It Services Dec 2012 - May 2014
    Onsite Client Visits
    Provided comprehensive on-site and remote support to 100+ clients across multiple industries, and helped maintain client infrastructure, trained and mentored junior support analysts and new hires.
  • Blackpoint It Services
    Help Desk Tier 1/2
    Blackpoint It Services Apr 2011 - Dec 2012
    Resolved a wide range of client issues ranging in complexity, providing effective and prompt fixes to ensure minimum client downtime, while meeting all SLAs.

Robert Groves Skills

Active Directory Troubleshooting Windows 7 Customer Service Firewalls Employee Management Networking Employee Training Basic Microsoft Exchange Windows 8 Windows Vista Windows Xp Basic Windows Server Troubleshooting Computer Hardware Microsoft Exchange Watchguard Connectwise Printers Antivirus Cloud Computing Network Security Technical Support Computer Security Labtech Nable Mx Logic Symantec Endpoint Protection Symantec Backup Troubleshooting Windows Desktops Dell Computers Lenovo Toshiba Basic Network And Switch Troubleshooting Apple Ios Windows Phone Support Android Phone Support

Robert Groves Education Details

Frequently Asked Questions about Robert Groves

What company does Robert Groves work for?

Robert Groves works for Starbucks

What is Robert Groves's role at the current company?

Robert Groves's current role is Senior HR Operations Analyst – Talent Acquisition.

What is Robert Groves's email address?

Robert Groves's email address is ro****@****-it.com

What is Robert Groves's direct phone number?

Robert Groves's direct phone number is +120628*****

What schools did Robert Groves attend?

Robert Groves attended Tacoma Community College, Highline Community College.

What skills is Robert Groves known for?

Robert Groves has skills like Active Directory, Troubleshooting, Windows 7, Customer Service, Firewalls, Employee Management, Networking, Employee Training, Basic Microsoft Exchange, Windows 8, Windows Vista, Windows Xp.

Who are Robert Groves's colleagues?

Robert Groves's colleagues are Travis Johnson, Ron Spady, Nagesh Dawargave, Gabriel Draki Hoshino, عاصم الغامدي, Steven Camp, Frank Valdez.

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