Grace Stegall Email & Phone Number

Utilize our Customer Data Platform to conduct advanced audience segmentation; implement targeted digital marketing strategies based on detailed customer journeys, purchasing behaviors, demographics and psychographics; and create and deploy segmented and targeted messaging while aligning with state compliance regulations and company and brand guidelines. Conduct weekly, quarterly and monthly reporting for the states I oversee. Coordinate cross-functionally with the state marketing managers, retail operations, and creative teams to align digital communications with each state's strategy and promotional calendar.

Baltimore, Maryland, United States

Managed a team of 8 staff members, enhancing daily shop operations, ensuring customer satisfaction through professional service, quality control of food and beverages, and preparedness for high-volume events.Developed and implemented inventory management systems, overseeing the procurement of dry stock, paper goods, and made-to-order ingredients.Collaborated with ownership to creative a comprehensive shop manual, serving as a training guide and operational reference for future locations, covering daily operations, recipes, HACCP plans, and customer communications.Assisted with the development of marketing materials and social media content including the design of seasonal blend coffee bean labels, graphic T-shirts, and retail labels and displays.

United States

Developed comprehensive brand guidelines and new product information guides to disseminate to all state retail and wholesale teams and national stakeholders.Orchestrated multiple content creation projects including asset creation, product photography and brand lifestyle photoshoots.Performed research and analysis of industry trends and consumer behavior to guide brand strategy, awareness, and strategic positioning.Assisted the Brand Director in the development and execution of multiple retail marketing campaigns for major industry-specific and retail holidays.

Briefed in projects for new product information guides and retail assets to disseminate to all state retail and wholesale teams.Assisted with multiple content creation projects including asset creation, product photography and brand lifestyle photoshoots.Performed research and analysis of industry trends and consumer behavior to guide brand strategy, awareness, and strategic positioning.Assisted the Brand Director in the development and execution of multiple retail marketing campaigns for major industry-specific and retail holidays.

Towson, Md

Responsible for maintaining inventory – includes restocking storefront, supply orders, organization of stock roomProvide professional and sincere service to customers – creating custom coffee beverages, fulfilling orders, handling moneyOpening/Closing of café – preparing food, cleaning & organizing storefront, opening register, counting & recording end of day sales

Rockville, Md

Baltimore, Maryland Area

Towson, Md

Create graphics and illustrations to be used throughout the library systemCorrespond with regional news outlets to advertise upcoming events at each of the 19 branchesCreate informational publications providing customers with knowledge of library policies, resources, and events

- Tailored approach to each customer’s individual characteristics and needs regarding skincare, haircare, and personalized gifts- Greeted each customer and provided excellent service in a fast paced environment- Assisted in maintaining storefront- cleaning, organizing, and restocking products, building product display

Thomas, Wv

- Provided excellent customer service – preparing and serving food and custom beverages, often serving large parties- Catered private events including weddings and professional meetings – preparing and serving 3 course meals to 15+ individuals- Maintained storefront and kitchen – cleaning, organizing, and stocking of store and kitchen; creating homemade, organic baked goods

Bachelor’S Degree, Business Administration, Marketing; Psychology

Activities and Societies: Alpha Kappa Psi Professional Business Fraternity

Associate’S Degree, Social Sciences