Scott Albritton, B.S./Shrm Email & Phone Number

• Promoted to Manager, Client Implementation charged with directing and coordinating the activities associated with the transition of new clients into Insperity that results in client retention, growth, and satisfaction. • In charge of managing, training, and developing top-performing teams. • Evaluate current performance data, develop conceptual initiatives then put in place systems and processes that result in the successful transition of new clients.• Establish and implement process improvements to achieve improved efficiency and effectiveness of the client transition.• Manage the utilization of national onboarding resources and team resources to budget and determine projected expenses and headcount needs for the budgetary process.• Investigate, analyze, and recommend solutions for any potential onboarding issues related to new clients.• Lead the client transition team through the onboarding process ensuring established processes and procedures are followed.

Houston, Texas Area

• Promoted to Project Manager, Client Implementation charged with managing all aspects of the client onboarding experience, team resources, and team performance management. • Strategically train, mentor, and develop top-performing teams. • Partner with key stakeholders to ensure an exceptional client experience while serving as a key contributor to the development of the Onboarding Specialist role.• Analyze business operations and establish advantageous solutions to increase efficiency, support organizational growth, and improved profitability.• Cultivate, manage, and maintain strategic relationships with business owners, executives, and senior-level managers. • Capitalize on business development opportunities by leveraging in-depth product knowledge to increase cross-selling opportunities.• Facilitate account review meetings with team members and manage the delivery of strategic service plan projects.SELECTED HIGHLIGHTS:• Chairman’s Excellence Award winner and 6-time employee achievement award winner• Demonstrated success in mentoring and training dozens of new team members and service providers• Served on the Culture Committee to improve and uphold the company mission and values• Spearheaded internal process improvements and tools to ensure consistent client support. • Recognized as a key contributor to internal process improvements for Field Service Operations and • Piloted Onboarding Specialist role and spearheaded onboarding process for national accounts• Generated dozens of referrals and cross-sold products and services to the existing client base

• Proactively sourced new customers, secured new business, and maintained productive relationships with internal and external customers. • Served as a primary point of contact for product inquiries and requests. • Promoted brand awareness through networking and delivering influential sales presentations.• Provided training and support for proprietary lending software and assisted with structuring loans to meet federal guidelines. SELECTED HIGHLIGHTS:• Consistently ranked in national top 5 performers out of 147• Increased production from 2M to 12M in 12 months• Increased net revenue by 500% in the first year • Trained 75 clients on proprietary software, products, and procedures.• Performed quality control analysis and pre-underwriting duties for 719 loan files• Served as regional trainer and mentor for 13 new hires

Consistently surpassed individual sales projections by creatively applying a variety of sales techniques. Increased company revenue by networking, attending realtor open houses and obtaining referrals. Served as trainer and coach to new team members.

Baton Rouge, Louisiana

Managed all areas of store operationInstrumental in establishing and promoting Starbucks brand in new market.Recruited, hired, and trained staff.Served as district coordinator for community volunteer initiatives.

Recruited, hired, and trained staff of 20 employees.Increased employee retention by creating and maintaining a highly motivated team environment. Implemented local marketing strategy. Managed restaurant operations at a full-service hotel. Responsible for budgeting operations, reporting financials on daily, weekly, and monthly basis.

Bachelor Of Science (B.S.), Human Resources Management And Services, Summa Cum Laude

Associate Of Arts (A.A.), Business Administration, Management And Operations, 4.0