Graham Savill Email & Phone Number

Bournemouth, England, GB

London Area, United Kingdom

• The Financial Ombudsman Service is an independent organisation that resolves disputes between consumers and financial service providers, offering free and impartial adjudication on issues related to banking, insurance.
• Shaping and aligning the technology strategy with the organisational goals, while owning the Applications Portfolio.
• Maximising technology value through strategic vendor selection and management.
• Ensuring high system performance, quality delivery, and best practices in software / data engineering.
• Implementing effective digital transformation initiatives such as, Machine Learning ML, Intelligent Automation IA, and Artificial Intelligence AI,
• Optimising cloud systems and the application ecosystem to drive business growth while safeguarding the security of the application estate

Manchester, England, United Kingdom

BES Group is comprised of several companies that specialise in providing comprehensive testing, inspection, certification, and asset reliability services across the UK. They cater to a wide spectrum of engineering sectors, ensuring that equipment and assets meet safety and quality standards. Their expertise is crucial in promoting operational excellence.

Manchester, England, United Kingdom

I was entrusted with a pivotal role in the BES Group, where I held responsibility for the core Sales, CRM, Policy, and eTrade technology stack. My primary mission revolved around shaping and executing the strategic vision for these systems, playing a critical role in supporting BES' ambitious growth plans.⦁ Lead a high-performing technology team, fostering.

London Area, United Kingdom

• BUPA is a healthcare and insurance company that offers a range of medical and health services. They provide private healthcare, health insurance, and wellness solutions to individuals, families, and businesses. BUPA's.
• Successfully implemented Agile methodology and new working practices.
• Effectively lead and managed both offshore and onshore teams.
• Demonstrated expertise in program management.
• Skilfully planned and executed improvements across a range of technologies.
• Oversaw CI/CD (Continuous Integration & Deployment).

Remote

• The Chartered Institute of Building (CIOB) is a small not-for-profit membership organisation that focuses on advancing and promoting excellence within the construction and built environment industry. It accomplishes.
• Successfully implemented a 'Best Practice' service delivery model for our technical teams, resulting in improved delivery and testing, efficient management of defects, and reduction in technical debt.
• Enhanced service desk management through effective reporting, SLA management, and reduction in the number of tickets.
• Implemented Azure DevOps for streamlined work and backlog management, robust system development controls, and adoption of Agile methodologies.
• Managed and nurtured teams of Technology, CRM and Data professionals.
• Management of various third-party suppliers and vendors.

• LV= is a financial services company that specialises in insurance, retirement, and investment products. They offer a wide range of insurance options, including car, home, travel, and life insurance, as well as pensions.
• Led the design and implementation of robust data integrations between CRM, core applications, and Data Warehouses.
• Successfully introduced Agile and system methodologies, enabling continuous integration and deployment.
• Budgetary responsibility for the CRM infrastructure and supporting platforms.
• Oversaw the management of various third-party suppliers and vendors.
• Drove the implementation and utilisation of reporting tools such as SSRS, PowerBI, and Data Cubes.

• In my role, I was responsible for designing and constructing systems that effectively managed and provided a comprehensive 360-degree view of performance data, enabling the identification of opportunities for business.
• Led the design, development, and implementation of Dynamics CRM for sales and relationship management.
• Assumed responsibility for the Salesforce CRM system, successfully overseeing its decommissioning in 2017.
• Spearheaded the migration from Salesforce to Dynamics CRM, ensuring a smooth transition.
• Managed and facilitated upgrades of Dynamics CRM from 2011 through 2013, 2015, and eventually to 365.
• Automated data migration between the Sales and CRM Systems, achieving seamless integration, particularly in the pre-sales phase.

• In my role, I held accountability for effectively managing and implementing change initiatives to achieve predetermined objectives, deliverables, and benefits, while adhering to strict time, cost, and regulatory.
• Successfully improved the call handling rate from 80% to 92%, resulting in enhanced customer service and satisfaction.
• Significantly increased the amount of business put on risk from 60% to above 70%, driving revenue growth and maximising opportunities.
• Successfully reduced the average wait time from business submission to going on risk, improving overall operational efficiency.
• Implemented measures that effectively reduced the amount of commission sacrificed by advisers, optimizing revenue generation.
• Achieved a notable increase of approximately 25% in the volume of protection business sold, contributing to overall business growth.Projects Delivered:

• In my capacity as a change/project manager within the GI area, I successfully led and executed business change initiatives and projects utilising effective change and transformation methodologies. Some notable projects.
• Orchestrated the implementation and rollout of a new voice-over internet phone system, optimising communication capabilities and efficiency.
• Introduced lifestyle shifts to enhance productivity and employee well-being.
• Conducted comprehensive reviews of claims processes, working practices, and resource allocation, leading to significant improvements.
• Implemented process enhancements across sales, service, and claims areas, resulting in streamlined operations and improved customer experience.
• Ensured compliance with money laundering and financial crime regulations for the premium refund process.

• In my capacity as a team manager, I successfully oversaw and guided teams ranging in size from approximately 11 to 18 employees, focusing on their training in motor and household insurance products.My role encompassed.
• Strategically planning and efficiently allocating resources to meet customer needs and achieve the company's service levels on a daily, weekly, and monthly basis.
• Ensuring compliance of all team members with internal, regulatory, and statutory standards and controls, aligning with group and regulatory requirements.
• Conducting recruitment activities, including interviewing and testing candidates for customer service and team leader positions.
• Effectively managing, motivating, coaching, and developing team members through Personal Performance Plans, Quality Checking, and Day-to-Day Observations.
• Taking ownership of the resolution of customer complaints and dissatisfactions, ensuring timely and satisfactory outcomes.In addition to my team management role, I actively contributed to several notable projects.

Verwood, England, United Kingdom

Poole, England, United Kingdom

Limassol, Limassol (Lemesos), Cyprus

Limassol, Limassol (Lemesos), Cyprus