Results-driven IT leader with 19 years of varied experience in managing solution design, data, requirements, technical support for complex products from L2 to L4 level. Expertise in managing SAP, OpenText, Salesforce projects with business transformation goals. ISO 27001 Internal auditor and experienced in ISO 14001 audits. Well versed in requirement gathering, solution design , delivery and implementation. Proven track record of successfully managing multiple support teams to meet the SLA’s , product metrics, quality and escalations. Coaching team members and ensuring internal and external customer satisfaction using techno functional skills and strong stakeholder management.
Confidential
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Strategic AdvisorConfidentialBengaluru, Ka, In -
Lead Business AnalystConfidential Dec 2023 - PresentStreamlined customer and product master data analysis by leveraging the Mistral model for vector embeddings and Pandas dataframes, resulting in a 10% reduction in duplicate entries and more efficient data management.Enhanced demand sensing predictions by applying Linear Regression and XGBoost models, increasing the precision score by 5% through meticulous model fine-tuning.Collaborated with a data modeller to design and implement data models for supply chain processes, leading to a 5% improvement in forecasting accuracy and decision-making. -
Digital Transformation ManagerTe Connectivity May 2022 - Dec 2023Bangalore Urban, Karnataka, IndiaDriving the B2B Solution Development and digital delivery by connecting with business stakeholders , collecting requirements, analyzing the AS-IS , TO-BE, conducting gap analysis and suggesting suitable tech stack. Managing the SAP IBP requirement, stakeholders, data analysis and model refinement process. Supporting the business users to resolve complex issues. Managing the Master Data Governance and working together with Global MDM team for solution design, validation, avoiding duplication. Converting Business needs into technical specifications for SAP ECC, MDM area. Internal auditor for ISO 27001 to IS, Facilities, Procurement, HR and Project Management function. Support for ISMS policy creation, compliance, coaching, adherence to ISO standards. -
Senior ManagerNissan Digital India Llp Nov 2018 - Jan 2022• Established the Kinaxis global tool evaluation team for Nissan Japan. Team consisted of bilingualbusiness analyst, SME’s, full stack developer and product manager. Evaluation of tool as per global rollout requirements. • CDN migration from Akamai to Opentext. I was involved in the project lifecycle starting from Business requirement gathering till handover • Driving AGILE mindset and Scrum adherence as part of AGILE CoE – Change agent. Tracking andmaintenance of KPIs – Release/Sprint burndown, NPS, Escaped Defects, Velocity & Throughput, Aging -
Senior Manager – It BaUnited Spirits May 2017 - Nov 2018• IT Business partner managing the L2, L3 Support and Development for Consumer Marketing Division.Managing the requirements, support for Anaplan as IT SME. Model creation, refinement, monthly, year ending rollout activities, ticket resolution and de-escalation. Using a shared pool of 35 resources and accountable for application support, maintenance, releasemanagement, enhancements and quality adherance. Delivery Lead for SAP ECC 6.0 , Force.com• Track issues raised as part of comprehensive scans for potential vulnerabilities (VulnerabilityAssessment, Penetration Testing for IT applications) and ensure adherence
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Lead Business AnalystVolvo Group Feb 2011 - May 2017Bengaluru South, Karnataka, IndiaLed cross-functional teams in various roles including Solution Architect and Lead Business Analyst, ensuring successful project delivery by managing timelines, mitigating risks, and coordinating with internal and external vendors, resulting in enhanced project efficiency and stakeholder satisfaction.Streamlined Service Management for India Site by implementing ITSM BMC Remedy and LEAN practices, reducing ticket backlog by 12% and overall close time by 7.25 days, significantly improving operational efficiency.Optimized Order Operations by digitizing processes, reducing machine delivery time from 35 to 20 days, and establishing robust metrics for Order Management, driving business continuity and operational excellence. -
Senior Software EngineerSap Labs India Mar 2007 - Feb 2011Bengaluru, Karnataka, India• Fix the product gaps, bugs and change requests raised by SAP customers in standard productand deliver the solution as SAP Note.• Understand the business needs, develop prototype, and provide demo to the prospectsidentified by the Sales team. Prepare proposals along with the Sales team for contracts.• Update the product backlog and work with Solution Manager for realization of new features innext version of the product.• Provide user training as SAP Solution Consultant with projects having considerable SAPfootprint in SCM, MM, EWM, CRM and APO• Part of SAP Product Expert Consulting group which would fix complex landscape issues byworking remotely or from customer location.• Provide assistance to Pre Sales team to ensure that RFQ, Technical bids is completed in timeand improve conversion ratio. -
Associate ConsultantOracle Nov 2006 - Mar 2007PeopleSoft CRM developer for Order Management, Case, Customer 360 module -
Assistant Systems EngineerTcs Aug 2005 - Nov 2006PeopleSoft CRM developer for Case, Customer 360 module.
Harsha Sg Education Details
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Industrial Engineering
Frequently Asked Questions about Harsha Sg
What company does Harsha Sg work for?
Harsha Sg works for Confidential
What is Harsha Sg's role at the current company?
Harsha Sg's current role is Strategic Advisor.
What schools did Harsha Sg attend?
Harsha Sg attended B. M. S. College Of Engineering.
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