Gurpreet Singh Jutla Email & Phone Number

Sydney, New South Wales, Australia

With a proven track record of 30 years, Experteq is a proudly Australian IT company that combines the strengths of two storied brands – TAS and Experteq – to deliver outstanding quality and exceptional value to companies in highly regulated sectors.As an industry leader in IT, we are a trusted partner to our clients, providing professional and managed services across a wide range of industries. Our modern, compliant and secure IT solutions are designed with our clients’ best interests… Show more With a proven track record of 30 years, Experteq is a proudly Australian IT company that combines the strengths of two storied brands – TAS and Experteq – to deliver outstanding quality and exceptional value to companies in highly regulated sectors.As an industry leader in IT, we are a trusted partner to our clients, providing professional and managed services across a wide range of industries. Our modern, compliant and secure IT solutions are designed with our clients’ best interests in mind, as is our consultative approach to partnering with companies on their digital transformation journey.Our team of experts are passionate about people and technology, combining deep expertise with a dedication to helping clients attain greater levels of success. These core brand traits ensure that we stay committed to our mission – to optimize, manage and secure every organization's IT systems so it can achieve its business objectives in an increasingly dynamic global operating environment. Show less

Sydney, New South Wales, Australia

Sydney, Australia

Cloud architect, Devops consultant at Microsoft. Deploying, Automation Cloud infrastructure as Code (IaC). (VSTS/GIT/Powershell/Azure/Azure DevOPs). Virtualisation. Experience with Agile methodology and CI/CD.

Sydney, Australia

Leading a team of Windows and Virtualization engineers at ANZ working out of Sydney and Melbourne office.

Sydney, Australia

Managing customer requirements related with Azure Cloud, Windows and Virtualization technologies.

Bangalore

Worked with global customers to provide the best technology services. Through management of clients' IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiency. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base, SO Delivery group provides end-to-end IT Infrastructure Management Services (24*7*365) to IBM clients worldwide.Worked on… Show more Worked with global customers to provide the best technology services. Through management of clients' IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiency. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base, SO Delivery group provides end-to-end IT Infrastructure Management Services (24*7*365) to IBM clients worldwide.Worked on Infrastructure Solutions comprising different vendor products including IBM, Cisco, VMWare and Microsoft. Worked extensively on POC(proof of concepts). Providing inputs based on RFP, RFQ requirements.Role:1. Work with the Clients to understand requirements, win price and win strategy2. Develop competitive and winning solutions3. Lead the engagement pursuit team4. Provide direction and coordinate SME's to design and cost the best solution for the client, which is comprised of a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software5. Co-ordinate with other stakeholders such as Pricers, Contracts and Negotiations (C&N), Legal, CSE's to deliver outputs within schedules6. Own the definition of the proposed technical solution and certify that it meets stated customer requirementsResponsibilities• Accountable for all activities related to delivering the Technical Solution• Manage the technical team• Deliver a sellable/profitable/deliverable solution• Work with client executives, managers, external consultants and technical personnel.• Ensure the technical solution links to the cost case - proposal and contract• Identify and Minimize the business risk.• Manage all the aspects of the technical team's deployment and performance• Assist sales team in identifying and closing opportunities• Work with internal team to design, architect and lead the technical implementation of solutions based on requirements and specifications Show less

Bangalore

Supported enterprise premier Microsoft customers, partners and internal Microsoft teams.Provided world class troubleshooting and support for various operating system and networking technologies related with operating system performance and setup, clusters, hyper-v and Virtualization, SAN DNS, DHCP, VPN, Wireless Networks, Firewalls, TCPIP, Azure Networks, etc. Receive escalated, technically complex mission critical or politically hot customer issues.Solve highly complex level of… Show more Supported enterprise premier Microsoft customers, partners and internal Microsoft teams.Provided world class troubleshooting and support for various operating system and networking technologies related with operating system performance and setup, clusters, hyper-v and Virtualization, SAN DNS, DHCP, VPN, Wireless Networks, Firewalls, TCPIP, Azure Networks, etc. Receive escalated, technically complex mission critical or politically hot customer issues.Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code. Key technical interface to Quick Fix Engineering (QFE) and Development for the resolution of high impact or pervasive issues effecting Microsoft's corporate clients. Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical leader, mentor, and role model on a team of engineers; provide direction to others, review solutions and articles, etc. Mentor new escalation engineers. Develop and deliver technical training to other engineers. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Report software bugs and customer suggestions. Write complex technical articles and sample programs. Escalation Engineer is required to be a strong critical thinker, and enjoy solving very difficult problems involving code level analysis. Programming and debugging skills are required, preferably in C/C++. The ability to analyze network traces and solid protocol analysis. In-depth knowledge of Windows Server and other networking products, security products (antivirus), and/or networking operating systems is required. Show less

Worked as Support Escalation Engineer in the CSS division and for Premier Mission Critical Support of Microsoft responsible for providing technical support to our Premier and Enterprise customers on core windows platform technologies. Responsible for handling escalations which comes from various CSS establishment across globe. Handled issues where the common and known troubleshooting measures have been exhausted. At this phase mostly the cases requires skills on using advanced debugging… Show more Worked as Support Escalation Engineer in the CSS division and for Premier Mission Critical Support of Microsoft responsible for providing technical support to our Premier and Enterprise customers on core windows platform technologies. Responsible for handling escalations which comes from various CSS establishment across globe. Handled issues where the common and known troubleshooting measures have been exhausted. At this phase mostly the cases requires skills on using advanced debugging tools and involves enabling code level component tracing and interpretation of data collected.Products and technologies supported: Core windows OS, Deployments, Activation, Failover clusters, Bugcheck, No boot, Backup and disaster recovery, Disk issues with DAS, SAN, NAS etc, Powershell, VbScript, WMI, DCOM, OS performance, trace analysis, debugging, Virtualization, Server Consolidation, P2V Migration, System Center products.In this role as we get a global view of trends regarding a particular issue, hence in this role we get involved with Developers and Product Quality groups to address the issues which are showing up on the trend. This enables our Product Teams to hear our customer's voice and improve products, resulting in better end user satisfaction.During the period mentioned above, I took additional responsibility of Knowledge Engineer. The responsibilities included:Reviewing and approving internal and external KB articles for core operating system technologies. Reviewing and approving Whitepapers, MSDN, Technet articles etc. Connecting with product groups to discuss hot issues, direct survey feedbacks from customers and feature requests. Filing bugs and tracking issues with product groups and Handling content maintenance bugs Show less

Bangalore

During the period mentioned above, I took additional responsibility of Knowledge Engineer. The responsibilities included- Reviewing and approving internal and external KB articles for core operating system technologies- Reviewing and approving Whitepapers, MSDN, Technet articles etc- Connecting with product groups to discuss Hot issues, direct survey feedbacks from customers and feature requests.- Filing bugs and tracking issues with product groups- Handling content… Show more During the period mentioned above, I took additional responsibility of Knowledge Engineer. The responsibilities included- Reviewing and approving internal and external KB articles for core operating system technologies- Reviewing and approving Whitepapers, MSDN, Technet articles etc- Connecting with product groups to discuss Hot issues, direct survey feedbacks from customers and feature requests.- Filing bugs and tracking issues with product groups- Handling content maintenance bugs Show less

Bangalore

Worked as Support Engineer in the CSS division of Microsoft which is responsible for providing technical support to our Premier and Enterprise customers. I am part of the team which is responsible for dealing with most complex technical issues that our customers encounter with Windows OS and core technologies features which are shipped as a part of Windows.

New Delhi

Analysis of the requirements for software application used by clients.Setup meetings with client BA’s/onsite leads on the requirements to get clarity on requirements for new features to be added to applications.Create impact analysis document for proposed changes to be made in the applications.Test, implement, install and support software applications and operating systems and other software. Researching, analyzing and evaluating system program… Show more Analysis of the requirements for software application used by clients.Setup meetings with client BA’s/onsite leads on the requirements to get clarity on requirements for new features to be added to applications.Create impact analysis document for proposed changes to be made in the applications.Test, implement, install and support software applications and operating systems and other software. Researching, analyzing and evaluating system program needs.Develop scripts and applications to manage IT infrastructure based on technical specifications in accordance with quality accredited standards.Develop applications in Visual Basic, C, C++ for in-house IT needs and for corporate customers.Develop management scripts using scripting language.Develop, Design and maintain company website and content.Test, debug, diagnose and correct errors in applications to ensure they perform to specifications.Writing, updating and maintaining technical program, end user documentation and operational procedures.Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costing for recommending software purchases and upgrades.Built an excellent relationship with clients by helping achieve their Business goals and timely deliveries.Performed lead role to deliver multiple projects.Manage Datacenter and IT infrastructure including servers, desktops, firewall, routers, voice and data switches.Training technical staff Show less

New Delhi

Travelmasti is one of the leading Indian travel and tourism website. I was involved in the start team for the design of the website, writing code in perl, asp etc.

Chandigarh

Responsible for IT infrastructure setup and management. Handled IT systems & network infrastructure implementation, administration, IT security, troubleshooting and technical support; builds, deployments. Planning, designing, optimizing and managing server infrastructure, Virtualization, scripting, backup and disaster recovery planning.

New Delhi

Responsible for training delivery and creation of course material on Microsoft and other technologies.

Master Of Science, Information Technology, A

Activities and Societies: C, C++, Disaster recovery, C#, VB.net. Artificial Intelligence Did a couple of projects including one on VOIP

Bachelor Of Computer Application, Information Technology, A

Activities and Societies: Coding, C, C++, Unix, Windows, VB.net, c#, Artificial Intelligence, Graphics development Study Computer.

Diploma Computer Engineering, Information Technology, A

Activities and Societies: Assembly Language programming, Data Structures and File Manipulation, Microprocessor and Applications, General.

Advanced Diploma In Computer Technology, Information Technology, A

Activities and Societies: C, C++, Assembly, Computer Applications, Database Management Computer Applications