John Tan Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

• Lead projects through due diligence phase to ensure any scope and or solution changes are captured early in the lifecycle and avoid re-work and implementation issues during project delivery.• Conduct physical & logical discovery of customer environments to ensure actual scope matches signed scope. Identify technical issues and risks.• Influence and manage stake-holders expectations to provide the best possible outcomes for Interactive and the client.• Work with the various Subject Matter Experts (SMEs) to collate and complete detailed designs.• Ensure designs and implementations are fully compliance with all CMS standards including Architecture Review Board, Steady State and security.• Actively participate in the ARB to represent Project Services to ensure project delivery quality, efficiency and speed of deployment is maintained or improved.• Focal point for Sales and Pre-Sales teams with implementation strategies, assessments and estimations. Assist with formulation of high level solution designs.• Representative in Technical Design Authority (TDA) for review and feedback on solution proposals and SOWs to enable successful project implementations and high customer satisfaction.• Perform project implementation duties including problem analysis, system build, configuration, deployment, security implementation and documentation.• Demonstrate leadership through the development and implementation of an Optimised Operating Model which will improve both quality and speed up project lifecycle.

Melbourne, Australia

Principal Account• Energy AustraliaResponsibilities• Developing business requirements into a technology framework.• Translating project requirements into technological requirements. • Designing and costing architecture and technical solutions.• Developing business proposals and Statements of Work (SoWs)• Performing IT infrastructure tasks to evaluate, architect and design technical solutions. • Applying knowledge of information technology and associated methods and tools of the Architect profession to attain project/business unit objectives. Demonstrating the required proficiency levels for technical skills.• Working with and advising other professionals (Project Managers, I/T Specialists, Delivery groups) on tools, technology and methodology related to the design and development of I/T solutions, and participates in evaluation, assurance and selection. • Guiding and influencing team members, including customer, vendor and subcontractor personnel, and IBM resources to accomplish the teams technical and schedule goals.• Negotiating effectively with team members (vendors, subcontractors, customers and other IBM teams) to identify each members role in solution design and development, agreed on specific problem-solving solution, undertake requirements analysis and design tasks, and to define approaches for producing them.• Recognising and articulating complex problems related to the solution being developed.• Applying creativity and judgement in development of multiple I/T solutions related to defined project objectives stipulated within the Scope of Requirement• Analysing problems and creating solutions involving I/T technology and IBM’s methodology, process, tools and solution components.• Maintaining current awareness of technology innovations as they relate to the teams business objectives.

Melbourne, Australia

Principal Accounts• Enterprise Business Services (EBS)• RACV• Energy Australia• Myer Responsibilities• Analysing problems and suggest solution involving IT technology, methodology, process, tools and solution components to enhance the customer environment. • Overseeing and participating in translation of build designs prior to Project Team commencement - Working on concert with Intel management - identifying resource requirements, functional and non-functional requirements and subsequently work in the identification, justifications, and suggest design of the client’s solutions back to Architects or consult team.• Communicating with Project Managers, Architect’s and Consultants in the team on tools, technology and methodology related to the design and development of Intel Solutions and participates in their evaluation, selections and implementation.• Attending discussion with Project Managers, Architects, Account Team and customers to enable the best outcome for Account Team, Intel and Client.• Act as a SME escalation point for the Focus Server Team, for significant or high severity incidents.• Participating in project base work involving problem analysis, system build, production installation, security implementation and documentation

Melbourne, Australia

Principal Accounts• Jemena• Future Fund• Civil Aviation Safety Authority (CASA)• Ambulance Victoria Responsibilities• Systems administration across multiple accounts. Account size varied up to 400+ Windows Servers (Virtual and Physical) and providing services to 3000+ seat user base. • Provide 3rd level support across multiple Intel disciplines including escalation point for Wintel team• Wintel Specialist for Jemena infrastructure projects. Contribute to project installations from definition to implementation.• Pre-sales and tender responses, including providing presentations to future client engagements.• Change and Release management of application releases/deployments, server and system implementations and incident/problem fixes• Scope and commission new servers, physical and virtual, to meet business needs and future requirements, using RAID and SAN technologies. • Create design documents, change procedures for infrastructure projects and BAU requirements.• Package and customised application packaging using Installshield, Wise Package Studio, and Microsoft Orca for multiple ASG clients which includes “business as usual” operations and project specific requirements.• Configure packages for remote deployment through SMS2003, SCCM2007, Group Policies and Citrix environment.

Bachelor Of Business, Business Information Systems

Education record