Greg Slone Email & Phone Number

Lakeland, Fl, Us

Lakeland, Florida, United States

Tampa, Florida, Us

SRI Tech Solutions, founded in 2005, is an innovation-driven Information Technology staffing & solutions firm that consults with mid-market & enterprise companies. SRI Tech Solutions has consecutively ranked as one of the fastest growing companies in the US (INC. 5000, Deloitte, Tampa Bay Business Journal). They have 15 years of industry experience.

Mulberry, Florida, Us

W.S Badcock Corporation started as a family furniture store in Mulberry, FL. They have opened over 360 Badcock Home Furniture & more branded stores throughout the Southeast U.S. and continue to expand every year. They were named the Retailer of the Year by the Home Furnishings Association in 2018. There are 1,001-5,000 employees.• Troubleshoot issues related to hardware, software, or networking related to corporate back office systems, desktops, Distribution Center systems and store Point of Sale systems in both Linux and Microsoft environments• Respond to application support calls from Badcock stores and corporate users to assist them with questions or problems related to corporate back office systems, desktop and Distribution Center systems.• Triage incoming calls and dispatch work orders to the appropriate queue.• Perform selected adjustments to Customers accounts.• Maintain accurate call records of all Call Center activities.• Serve as company liaison with client and vendors on administrative and technical matters.• Interpret clients' needs and helps work towards resolution.• Lead, implement, and troubleshoot complex and specialized solutions.• Responsible for addressing escalated break/fix issues.• Consult with leadership to identify inventory stocking levels and reorder points of the spare inventory.• Clearly communicate service offerings and performance expectations to leadership.• Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.

Glastonbury, Ct, Us

Fiserv, Inc. is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. There are over 10,000 employees.• System Administrative duties on Intel servers running Windows software, OpenVMS systems, Microsoft platform servers, and IBM Unix systems. • Project Manager on our software migrations, EFT projects, system upgrades, and system hardware and software installations. • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. • Lead desktop and help desk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. • Responsible for capacity, storage planning, and database performance. • Oversee the backup/disaster recovery process/planning. Responsible for delivering outstanding customer service to internal/external customers.• Provide hands on leadership to solve complex technical problems.

Duties include:• Performed daily backups and logged tape volumes.• Ran daily and nightly processing.• Printed and distributed reports.• Logged and reported errors.• Troubleshoot issues.

Us

Duties include:• Perform computer operator and system administrative duties on OpenVMS, HP Unix and various servers.• Handled work schedule for 7 employees and interview new employee prospects. • Ordered supplies. • Backup tape tracking. • Created all procedure documentation for Computer Operations department. • Trained staff.• Performed system security on all systems. • Scheduled system outages and handled system outage notifications. • Handled technical support calls from 30+ remote offices.• Installed hardware and networking equipment at remote locations.

Associate'S Degree, Computer Programming

High School, College Prep.