Greg Martin Email & Phone Number

Milwaukee, Wisconsin, Us

Leads a team of Sales Executives focused on selling Fiserv's Card Services solutions to banks and credit unions.

Led a team of 12 international account managers and 5 client relationship representatives focused on the development of key client relationships amongst the >3000 clients in the banking, insurance, securities, and corporate sectors. Expert in building an account management team and leading organizational change to achieve maximum impact. Well versed in a broad assortment of financial services products and services as well as industry trends affecting client buying decisions. Established leader in building cross-functional teams to deliver an effective client partnership model focused on achieving client loyalty, client alignment, and revenue growth. Selected to participate in several Account Management foundational and development initiatives across the Global Sales Organization.➢ Achieved an average of 117% of quota over four years➢ Developed client relationships driving >80% of divisional sales from existing clients➢ Retained an average of >99% of recurring revenue over four years➢ Increased pipeline value by 22% on an annual basis➢ Standardized divisional account business planning and account management practices➢ Created and managed a reference program developing >900 clients as program participants➢ Integrated an Account Management team across seven (7) business units

Milwaukee, Wisconsin, Us

Directed team of 7 managers and 63 consultants focused on large to medium scale implementations of highly customized operational risk systems in the North American Banking, Financial Services/Securities and Insurance Industries. Specialized in client management through pre-sales to production support. Led integration of internal and external project teams to deliver a reduction in operating costs through the automation of manual business processes. Instrumental in creating the company’s implementation framework for delivery and support.➢ Grew annual services revenue 15% to 5.3 million

Milwaukee, Wisconsin, Us

Managed team of 2 managers and 18 consultants across two regions focused on large scale implementations of highly customized Operational Risk Management systems in the North American and ASPAC Banking, Financial Services/Securities and Insurance Industries. Managed software implementations with budgets ranging from $2M to $500K. Achieved significant improvement in Operational Risk Management through compliance and adherence to Sarbanes-Oxley regulations. Managed the internal development of a standardized employee review and compensation process.➢ Managed key Insurance Sector project resulting in a 57 FTE work force reduction with an annual estimated savings of $2 million➢ Managed key Securities Sector project resulting in a 25 FTE work force reduction with an annual estimated savings of $875,000

Directed large-scale software installations of risk management applications specializing in business process change and compliance. Assessed clients’ business requirements and performed the appropriate hardware and software sizing. Mitigated technical support issues between the business unit and its alliance partner. Led weekly technical staff meetings. Interfaced with clients and provided pre and post sales technical support. Developed baseline installation documentation and training material. Managed global project teams of 5-10 people.

Havertown, Pennsylvania, Us

Led resource management efforts and directed 28 customer service managers. Produced accurate labor-force forecasts, presented to senior management on employment cost and workload trends, and enhanced financial profitability models to meet rapidly changing industry demands.➢ Directed a $50M labor resource budget for a $160M business unit➢ Successfully led a variety of large-scale projects, including a five-month venture to standardize performance measurements for customer service engineers (CSEs), the installation of a newly created management operating system, and a resources maximization project matching employee skill sets to client needs

Masters Of International Management, Marketing

Bachelor Of Arts (B.A.), American History (United States)

Education record