Gemma Smith Email & Phone Number

Thrapston, Gb

• Leading design projects, applying design thinking and a user-problem-centred approach whilst continuously aligning with stakeholders.• Created, developed and documented a brand new design system for use across Aveni's products.• Using early sketches, wireframes, and low and high fidelity mockups to communicate designs as appropriate throughout each project.• Liaising with the front-end development team to support building new features and design system components.• Supporting… Show more • Leading design projects, applying design thinking and a user-problem-centred approach whilst continuously aligning with stakeholders.• Created, developed and documented a brand new design system for use across Aveni's products.• Using early sketches, wireframes, and low and high fidelity mockups to communicate designs as appropriate throughout each project.• Liaising with the front-end development team to support building new features and design system components.• Supporting junior members of the team and encouraging their growth. Show less

Northampton, England, United Kingdom

• Analysing of customer data to understand how our customers interpret and interact with our websites, then using this research to iterate and optimise our conversion rate and improve customer satisfaction across both desktop and mobile sites.• Using personas, customer journey maps and online research to create moodboards before beginning any design work.• Utilising Adobe XD to wireframe, design and prototype a variety of new pages and features, and ensuring those designs follow brand… Show more • Analysing of customer data to understand how our customers interpret and interact with our websites, then using this research to iterate and optimise our conversion rate and improve customer satisfaction across both desktop and mobile sites.• Using personas, customer journey maps and online research to create moodboards before beginning any design work.• Utilising Adobe XD to wireframe, design and prototype a variety of new pages and features, and ensuring those designs follow brand guidelines.• Liaising with key stakeholders, including content, compliance and development teams through the lifecycle of a project. Ensuring all stakeholders are kept up-to-date with the design process and collecting any feedback they may have.• Working alongside testing teams to ensure any bugs are resolved before we release any changes to our customers.• Setting up A/B tests using Optimizely to understand how new changes perform and where we can improve further.• Tracking projects throughout their lifecycle, from conception to release, and ensuring they are all completed to a high standard. Show less

Bedford

• Ensuring data is compliant with Government regulations in order to obtain appropriate funding.• Report writing using SQL, SSRS.• Providing technical support for database users.• Assisting with the design and development of an in-house reporting system.

Bedford

• Advising customers about which product is most suited for their needs.• Assisting the Knowhow team to help customers solve any issues with various devices.• Managing customer support tickets.

Bachelor Of Science - Bsc, Digital Technologies, First

Level 4 Nvq Diploma For It And Telecoms Professionals, Information Technology, Pass