Greg Starnes Email & Phone Number

Colorado Springs, Colorado, United States

* Hired as a Systems Administrator, but asked to take over the IMAC Lead role upon arrival and with limited turnover* Established a new workflow, reducing the number of outstanding requests from an average of 120 to 30, and lowering completion times from approximately 60 days to an average of less than 14* Responsible for ensuring the team completes all End User Device (EUD) installs, de-installs and relocations within established Service Level Agreements while maintaining a high level… Show more * Hired as a Systems Administrator, but asked to take over the IMAC Lead role upon arrival and with limited turnover* Established a new workflow, reducing the number of outstanding requests from an average of 120 to 30, and lowering completion times from approximately 60 days to an average of less than 14* Responsible for ensuring the team completes all End User Device (EUD) installs, de-installs and relocations within established Service Level Agreements while maintaining a high level of customer satisfaction * Provide guidance for software requests as they go through a multi-step approval process and perform software install or removals upon approval * Coordinate with the Asset Management Team to ensure accuracy of EUD inventory, procurement of necessary EUDs, storage of excess equipment and the disposal of EUDs as appropriate* Train new users on IMAC functions, processes, and the appropriate usage of government provided EUDs. Show less

World Wide

Supporting the NWIC's Federal Health Information Technology Infrastructure Service Modernization program

Oconus

* Provide management oversight and mentoring to all personnel on technical issues as well as policies and procedures *Responsible for administering the Afghanistan wide, INL Active Directory Domain and Exchange servers, performing appropriate break/fix actions, and ensuring that upgrades and system patches are current* Maintain multiple networks comprised of varying network architecture to include both VSAT and long-haul fiber in a non-homogeneous architecture* Create and update… Show more * Provide management oversight and mentoring to all personnel on technical issues as well as policies and procedures *Responsible for administering the Afghanistan wide, INL Active Directory Domain and Exchange servers, performing appropriate break/fix actions, and ensuring that upgrades and system patches are current* Maintain multiple networks comprised of varying network architecture to include both VSAT and long-haul fiber in a non-homogeneous architecture* Create and update Standard Operations Procedures and Policies to reflect current standards Show less

*Responsible for maintaining Active Directory Domain and Microsoft Exchange servers in a deployed environment. * Provided troubleshooting assistance to the Level 1 technicians to resolve connectivity issues for both LAN and WAN, Windows based Software and Hardware issues as needed.

*Subject Matter Expert and Team Lead responsible for ensuring the continuity of operations for critical, classified government Networks, Systems and Applications* Manage Incident/Problem resolution by escalating to, and providing coordination of the appropriate stakeholders across multiple internal and external organizations* Monitor the performance and health of Servers and the hosted Applications using IBM Tivoli Netcool and HOBBIT system tools* Provide after-hours Help Desk… Show more *Subject Matter Expert and Team Lead responsible for ensuring the continuity of operations for critical, classified government Networks, Systems and Applications* Manage Incident/Problem resolution by escalating to, and providing coordination of the appropriate stakeholders across multiple internal and external organizations* Monitor the performance and health of Servers and the hosted Applications using IBM Tivoli Netcool and HOBBIT system tools* Provide after-hours Help Desk support for both internal and external customers to resolve usability, connectivity and account maintenance issues Show less

Iraq

The Experts, A subcontractor to DynCorp Intl. on the Department of State’s International Narcotics and Law Enforcement Affairs (GINL) mission* Supervised a team of twenty individuals comprised of a mix of Helpdesk Technicians and Satellite Technicians, across 32 locations within Iraq to ensure all SLAs were met and a high level of customer satisfaction was maintained* As one of only two System Administrators in Iraq, was responsible for maintaining the Iraq GINL Domain and Exchange… Show more The Experts, A subcontractor to DynCorp Intl. on the Department of State’s International Narcotics and Law Enforcement Affairs (GINL) mission* Supervised a team of twenty individuals comprised of a mix of Helpdesk Technicians and Satellite Technicians, across 32 locations within Iraq to ensure all SLAs were met and a high level of customer satisfaction was maintained* As one of only two System Administrators in Iraq, was responsible for maintaining the Iraq GINL Domain and Exchange e-mail servers, performing appropriate maintenance, and ensuring that upgrades and system patches were current.* Provided troubleshooting assistance to the Level 1 technicians to resolve connectivity issues for both LAN and WAN, Windows based Software and Hardware issues as needed.* Traveled to remote sites to perform site inspections, created reports for the customer on any deficiencies, worked with local technicians to correct those issues and provided closure reports on all work done.* As part of a small team, was responsible for the initial deployment of the DOS International Narcotics and Law Enforcement (GINL) secure network to 32 locations across Iraq Show less

Iraq

Provide Level 2 support to all C6 related functions for the Camp Victory, Camp Liberty, Camp Stryker, Camp Slayer, and BIAP installations to include but not limited to:* Maintaining Microsoft Active Directory for a user base of over 30,000 by creating, deleting and modify user and group accounts necessary.* Troubleshooting Microsoft Exchange issues as well as creating, modifying and deleting mailboxes as appropriate.* Providing troubleshooting to the Level 1 technicians to resolve… Show more Provide Level 2 support to all C6 related functions for the Camp Victory, Camp Liberty, Camp Stryker, Camp Slayer, and BIAP installations to include but not limited to:* Maintaining Microsoft Active Directory for a user base of over 30,000 by creating, deleting and modify user and group accounts necessary.* Troubleshooting Microsoft Exchange issues as well as creating, modifying and deleting mailboxes as appropriate.* Providing troubleshooting to the Level 1 technicians to resolve connectivity issues for both LAN and WAN, as well as Microsoft Software and other workstation or software issues as needed.* Diagnosing and escalating DSN, VoIP and Secure phone technologies issues to the appropriate department.* Document all reported problems and service requests using the Remedy ticking system.* Coordinate problem resolution with other departments both within and across functional organizations, branches of military and locations worldwide.* SECRET security clearance. Show less

Colorado Springs, Colorado Area

* Maintain an in-depth understanding of supported products and how each customer utilizes those products.* Acted as a primary contact for Customers, Implementation Analysts/Consultants, and other Technical Workers in resolving pre and post sales product installation, implementation, and usage issues.* Wrote customized SQL Queries to satisfy customer’s requirements.* Interfaced with Senior Technical departments for problem escalation and resolution.* Conducted Product Training… Show more * Maintain an in-depth understanding of supported products and how each customer utilizes those products.* Acted as a primary contact for Customers, Implementation Analysts/Consultants, and other Technical Workers in resolving pre and post sales product installation, implementation, and usage issues.* Wrote customized SQL Queries to satisfy customer’s requirements.* Interfaced with Senior Technical departments for problem escalation and resolution.* Conducted Product Training classes and participate in the development of Product Training classes as required.* Assisted in the development and implementation of programs to retain Customer maintenance and usage contracts.* Recommended product enhancements and provide input for prioritizing product corrections to Product Development. Show less

Colorado Springs, Colorado Area

* Supervised a group of 15 senior level Technical Analysts.* Provided advanced level, on-site after hour’s support and problem determination for all MCI Mainframe Systems and critical applications.* Provided problem determination for multiple DB2 subsystems in a distributed environment. * Coordinated system IPLs, hardware and software installs to ensure minimum customer impact.* Ensured timely service restoration by providing coordination and guidance between multiple support… Show more * Supervised a group of 15 senior level Technical Analysts.* Provided advanced level, on-site after hour’s support and problem determination for all MCI Mainframe Systems and critical applications.* Provided problem determination for multiple DB2 subsystems in a distributed environment. * Coordinated system IPLs, hardware and software installs to ensure minimum customer impact.* Ensured timely service restoration by providing coordination and guidance between multiple support groups.* Monitored system components and applications to reduce impact and severity of outages.* Interviewed, and ensure new staff is fully trained in the policies and procedures.* Circle of Excellence Award (Top 10%) June 1995 and May 1997* Janus Award for forward thinking (Top 5%) September 1998 and March 1999 Show less

* Responsible for all aspects of data center operations, to include printing, I/O Control, and console operations. * Provided help desk functions to resolve customer’s concerns.* Trained new personnel in policies and procedures.* Assisted the Senior Non-Commissioned Officer in disaster recovery preparedness and planning.* Provided off-site, traveling, IT support as needed for General Officers and staff while away from CONUS sites. * Held a Top Secret/SCI security clearance… Show more * Responsible for all aspects of data center operations, to include printing, I/O Control, and console operations. * Provided help desk functions to resolve customer’s concerns.* Trained new personnel in policies and procedures.* Assisted the Senior Non-Commissioned Officer in disaster recovery preparedness and planning.* Provided off-site, traveling, IT support as needed for General Officers and staff while away from CONUS sites. * Held a Top Secret/SCI security clearance. * Honorable Discharge Show less