Experience in IT Infrastructure, Operations and Delivery Management together with my passion for innovation & practical change management that can stimulate growth. IT Manager experienced in all areas of IT service delivery. Negotiated, implemented and managed numerous Outsource, Supplier and Cloud, services contracts, focusing on delivering value solutions that meet business needs both commercially and functionally. Experienced in implementing; IT Governance and Controls, Risk Management and DRP with excellent outcomes in external IT Audits and Vendor Software Compliance Audits. Effective at introducing new technologies and methodologies to meet business needs, including; Cloud, SaaS, IaaS, Unified Communications, Net Promoter Score and Agile, just to name a few. Establishes effective relationships with Key Stakeholders, communicating technical subjects in meaningful and relevant ways as well as contributing to business management.My greatest passion is managing people, helping develop talent and seeing my team’s skills and careers grow. I have extensive experience in developing and improving IT delivery teams methodologies, efficiency and most importantly team cohesion and morale.• Senior IT Management • Vendor and IT Outsourcing negotiation and engagement management.• Stakeholder engagement.• IT governance and controls, risk & data security.• Innovative Problem Solver.• DRP design, implementation, testing, execution and audit.• Strong communications and business engagement at all levels.• Builds effective high performance teams• People Manager with genuine interest in his team’s development and careers.• Applications and Systems implementation, development and support.• Software Development Life Cycle management and Change Management.
Listed skills include Change Management, Management, Business Process Improvement, Project Management, and 32 others.