• Conducted two successive organisational change initiatives, facilitating training to uplift people leader capability, building buy-in for change, and acting as a conduit for feedback to enhance user experience.Result was successful embedding of a Bank-wide HRM system and new approaches to associated lifecycle activities• Delivered a new talent review process across a diverse portfolio, influencing key stakeholders to generate buy-in for the process and gather data to iterate the process… Show more • Conducted two successive organisational change initiatives, facilitating training to uplift people leader capability, building buy-in for change, and acting as a conduit for feedback to enhance user experience.Result was successful embedding of a Bank-wide HRM system and new approaches to associated lifecycle activities• Delivered a new talent review process across a diverse portfolio, influencing key stakeholders to generate buy-in for the process and gather data to iterate the process using an agile approach.Resulted in identification of key talent, informing succession planning and talent pipelines• Analysed pulse survey data for a key department, using insights to inform an approach to boosting performance and engagement leading up to restructure. Implementation resulted in greater idea generation, enhanced cross-team communication, and reduced disruption to BAU activities through the change Show less

• Leveraged trusted stakeholder relationships to run an organisation-wide risk review, generating insights for business improvement opportunities.Success was demonstrated through sharing of results enterprise-wide by the Governor, and commitment to recommendations by the Executive Committee for implementation• Partnered with senior leaders of a Bank department to devise a solution to support staff experiencing aggressive customer behaviour.Delivery of tailored training and development of… Show more • Leveraged trusted stakeholder relationships to run an organisation-wide risk review, generating insights for business improvement opportunities.Success was demonstrated through sharing of results enterprise-wide by the Governor, and commitment to recommendations by the Executive Committee for implementation• Partnered with senior leaders of a Bank department to devise a solution to support staff experiencing aggressive customer behaviour.Delivery of tailored training and development of internal escalation processes for incidents resulted in increased capability of staff to manage complaints• Collaborated with Talent Development, Employee Relations, and Business Engagement, to develop a strategic approach to domestic family violence (DFV).Implemented a best practice guideline, DFV disclosure framework, and training program, and fulfilled a key business need for clarity in navigating cases of DFV Show less

• Designed and implemented a leadership development program for a large construction client to assist with uplift of leader capability.Results included positive engagement survey results with regards to perceived enterprise psychological safety and overall leadership capability• Facilitated over fifty workshops and coaching sessions for organisational leaders, targeting capability to establish psychological safety and advance people management practices, with consistent positive feedback… Show more • Designed and implemented a leadership development program for a large construction client to assist with uplift of leader capability.Results included positive engagement survey results with regards to perceived enterprise psychological safety and overall leadership capability• Facilitated over fifty workshops and coaching sessions for organisational leaders, targeting capability to establish psychological safety and advance people management practices, with consistent positive feedback from a range of private and public clients• Collaborated with a large financial client to evaluate current state of staff wellbeing and engagement, consulting with key stakeholders to devise a wellbeing strategy, relevant actions, and communication plans to engage staff with the change Show less

• Designed a leadership succession program for a large state government department to evaluate current talent and development opportunities.Result was identification of key talent and refinement of succession planning Department-wide• Managed a change initiative for a manufacturing client undergoing a major restructure resulting in conversion of 90% of outgoing employees to individual coaching and training, with positive staff engagement and feedback on quality of service provision•… Show more • Designed a leadership succession program for a large state government department to evaluate current talent and development opportunities.Result was identification of key talent and refinement of succession planning Department-wide• Managed a change initiative for a manufacturing client undergoing a major restructure resulting in conversion of 90% of outgoing employees to individual coaching and training, with positive staff engagement and feedback on quality of service provision• Completed an organisation-wide project for a large FMCG client experiencing restructure, involving development of communications, and delivery of training and coaching. Success was demonstrated through reported positive feedback, and perception of the organisation's support of staff during restructure Show less

• Led a remote team of 13, uplifting team engagement and development, while minimising turnover and burnout during implementation of an organisation-wide change program• Partnered with key business stakeholders to uplift staff capability to enable delivery of high-quality customer service, while also contributing to financial performance improvement• Created and delivered a range of training programs to build staff engagement and buy-in for a major shift in service focus, resulting in a… Show more • Led a remote team of 13, uplifting team engagement and development, while minimising turnover and burnout during implementation of an organisation-wide change program• Partnered with key business stakeholders to uplift staff capability to enable delivery of high-quality customer service, while also contributing to financial performance improvement• Created and delivered a range of training programs to build staff engagement and buy-in for a major shift in service focus, resulting in a significant uplift in staff capability and service metrics Show less

Consulting roles focused on providing support and advisory services at the individual, team, and organisational level.