Glen Teel Email & Phone Number

Urbandale, Ia, Us

Urbandale, Iowa, United States

• Performed as a leader mentor and focused on employee/leader growth across a myriad of groups and job disciplines• Assisted/executed activities for talent acquisition, including interviewing, processing, onboarding, and training• Acted as the Service desk lead for new business objectives, including activities like proposal writing, budgeting, and implementation planning• Identified needs and implemented goals for attainment of critical metrics and objectives• Coordinated with HR and other business partners to implement and ensure organizational compliance• Assisted in the administration of personnel movement, disciplinary actions, and conducted realignment activities• Managed facilities and oversaw budgeting, accounts payable, and participated in senior-level organizational work• Led up to 159 employees, along with eight supervisors and seven managers, in the attainment of Service Desk objectives

Des Moines, Iowa Area

• Partnered with executive leadership/business process owners to use Business Process Management (BPM) as a means to define, manage, analyze, improve, and control core and enabling business processes• Led and facilitated multiple concurrent Lean and Six Sigma process improvement projects to deliver agreed-upon goals and outcomes for the business• Developed and chartered process improvement projects that were aggressive but realistic in their scope and their desired outcomes

Des Moines, Iowa; Baltimore, Md & Raleigh, Nc

• Directed Workforce Management for up to 3 contact/call centers while consistently achieving revenue standards and contract compliance• Conducted all employee scheduling and shift bidding to ensure we exceeded target productivity goals while maintaining morale at a high level as measured by annual Gallup scores and regular impact measurements• Implemented new business, per contract specifications, ranging from $1.5 to $40 million in annual revenue

Raleigh, Nc

• Created all necessary lesson plans and targeted learning tracks to prepare students for testing exams• Maintained accurate details of student attendance to ensure proper billing for all state/federal assistance• Achieved a pass rate above 92% for all students attending various learning tracks

Fayetteville, North Carolina Area

• Conducted site surveys and made recommendations on necessary infrastructure changes• Taught Microsoft and CompTIA courses to ensure consistent pass rates across all student groups

Network Engineering, Network Security

Associate’S Degree, Legal Writing