Support Engineer
Current- Part of a team of 7 Engineers among Support and QA in a company with >75 employees.- Solution of technical support queries raised by B2B Customers: Drone Show Software use, system networking, drone parameters, licensing issues, animation testing, and general consultation on good practices in drone swarm flights.- Writing of technical documentation: software manuals, release notes, component manuals, specific operational instructions.- Participation as Teaching Assistant at training courses in use of the software and drones.- Gradual improvement of support and training processes in place at the company. - Liaison with Marketing Team in finding appealing User Stories among Customers.- Multilingual technical and interpersonal work: everyday use of English, Latvian, Russian, Spanish, and other languages.