Gilbert Torres Email & Phone Number

As a Senior Technical Support Representative at Verizon, I have over seven years of experience in assisting customers with their cellular-connected devices, escalating complex problems to the appropriate department, and guiding customers through the installation and updating of software and hardware. I am a customer service expert who handles client inquiries with exceptional professionalism and enthusiasm, and utilizes tools to enhance the customer's experience.I also have a strong background in technical support, having worked as a Technical Support Representative at Stream Global Services for a year, where I demonstrated ownership of the customer experience, comprehensive issue resolution, effective communication skills, and technical troubleshooting aptitude. I am a skilled multi-tasker who can navigate difficult conversations, tailor my style to different audiences, research technical information, and learn new challenges. My goal is to provide the best possible support to Verizon's customers and help them achieve their desired outcomes.