Guch Bhamra Email & Phone Number

Reading, GB

Reading, GB

Reading, GB

Reading, GB

Fishponds Road, Wokingham, GB

• Transitioning a global break fix project within tight timescales
• Playing the central key role in the service design and transitioning of a robust global support model for a client working with a global off-shore service integrator, various service providers and multiple vendors..

Reading, GB

• [Contract] Driving process and business change and transformation to Operational Support Services for a client
• This role involved a completed review and change of the Service Operations and Service Desk services from a failing services with poor SLAs and customer satisfaction to an ITIL aligned and effective service with.
• Completed Service Transformation passing IT Audits (previously failed) and exceeding Service Levels.
• Reduced Service Requests logged by the IT Service Desk The second half of this contract involved working directly with esp’s Global Operations Centre in order to improve efficiencies and highlighting changes required.

Armonk, New York, NY, US

• [Contract] Transformation and Transition projects including application discovery, migration and DC consolidation.
• Working across different project streams in a complex IT Programme involving Architecture and Application Discovery, Migration Planning and Design for a Data Centre Consolidation and Transformation. Senior PM.
• Completed project whilst overcoming internal customer and stakeholder resistance to change
• Worked with the delivery team to create a centre of excellence so that everyone involved have a common understanding to propose migration strategy and approach.
• Involved with other Project and Programme Managers keeping their delivery objectives as one among my design requirement

Armonk, New York, NY, US

[Contract] A varied role with both Project Management responsibilities on projects work streams, as well as managing Global Service Introduction on various Network related projects such as security architecture, segmentation and wireless with technologies involved such as Soft Layer implementation, Cisco Prime and ISE, as well as a number of Lync related.

Armonk, New York, NY, US

• [Contract] Global Unified Communications Managed Services for IBM – 2013 – 6500 users across 25 countries.
• Although this role was as a Global Unified Communications Service Delivery Manager, the focus had been to ensure the customer has a robust, fit for purpose, and quality Managed Service experience, which when joining.

Hounslow, England, GB

[Contract] Working within a Programme Controls, PMO, and Governance capacity providing programme support, guidance and managing various initiatives around service reporting streamlining and benefits realisation and tracking. Publishing Programme reports to Senior Management including financials, risks, and overall statuses. Expert use of MS Excel and.

Managing the Technical Service Delivery Teams - IT Service Desk and Professional / Project Services for Customers in the Non-Profit Organisation sector, delivering IT services, support, and strategic road-map planning. This also included upgrading and optimising current infrastructures to enable IT to support their businesses.

Bracknell, Berkshire, GB

• This role was to manage the organisational integration of LI (Logistics International) & a&o, including the operational processes, systems and people. This integration was managed in phases, and the Olympics impact was.
• I also managed a team of Project Managers delivering internal and external customers – both in the UK and across Europe, with a total value of £20.5m during this period. External Customers included IBM - Atradius, HP.

Bracknell, Berkshire, GB

Bracknell, Berkshire, GB

• Responsible for overall Operational Delivery and incremental revenue to one of a&o’s key contracts and the on-going management of the Service Delivery Managers delivering into the account ensuring Service Levels and.
• Responsible for the Incident Management team in ensuring it meets or exceeds its contractual obligations with customers around service delivery and performance, quality and cost.

Bracknell, Berkshire, GB

Responsible for the Operational Delivery to one of a&o's key accounts and the on-going management of the teams delivering into the account. Ensuring Service Levels and contracted services are met or exceeded whilst driving to improve customer satisfaction.

Bracknell, Berkshire, GB

Bracknell, Berkshire, GB

In addition to leading the Managed Services department, managing the Technical Hardware Support Team who provide the back end vetting and recommendation of spares. Also provided remote direct contact support with first time remote resolution targets as well as providing the field force with remote support.

This role involved direction of the delivery of technical managed services to our customers to ensure that SLA’s and KPI’s were at a minimum - met or exceeded. Improving and exceeding customer satisfaction targets using Continuous Improvement Plans and Balanced Scorecards methodologies. Managing transitions and new business projects highlighting the.

Responsible for providing technical support services to several external managed service customers as well as operational management of staff, systems, escalations, improvements and account P&Ls