Multimedia Manager
CurrentResponsible for a team of MM Leads and MM Specialists, following guidelines, goals, and requirements set by the Global MM Manager.Essential duties and responsibilities:•Set multimedia strategies.•Gather and analyze data to improve performance and processes.•Plan and document processes both for the team and for specific accounts.•Ensure relevant tools and platforms are used correctly and according to processes.•Support multimedia teams in case of escalations with external multimedia suppliers.•Work in collaboration with other teams within Argos on projects that require an integrated approach (operations team, engineering team, desktop publishing team, etc.).•Support and advise clients with technical ideas/solutions and represent the MM department in client meetings.People management•Manage, coach, train, and support direct reports.•Set goals and KPIs based on direction from the Global MM Manager, monitor progress.•Manage performance evaluations.•Monitor workload capacities, adjust for peaks, anticipate national holidays, and vacation coverage, and collaborate with other MM Managers for coverage.•Set one-to-one meetings on a regular basis.•Review Activity Tracking data regularly, identify weaknesses and act on efficiency improvement measures.•Be responsible for ensuring that your team members have a manageable workload.•Coach and mentor MM team members ensuring they are professionally developing their skills and knowledge in MM management.Processes•Understand the company’s processes and procedures and adhere to them.•Ensure compliance with ISO standards in relation to role, contributing to the maintenance and continuous improvement of the company's certified quality management systems.•Create, maintain, and approve QISMS documentation related to a specific area within a process; update and adjust the documentation in line with changes to the QISMS, external and client requirements.
